Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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DISA Global Solutions, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

DISA Global Solutions, Inc. is a leading provider of background screening, drug and alcohol testing, and compliance solutions for employers. Since 1986, the company has been helping employers hire and retain top talent by offering consolidated solutions that save time and resources. DISA's expertise includes background screening, drug testing, occupational health services, transportation compliance, and more. They serve a diverse range of industries, including healthcare, transportation, retail, finance, and entertainment, among others. DISA aims to help customers navigate complex screening laws, improve workplace safety, and build comprehensive compliance programs. The company is also known for its contractor management and entertainment compliance solutions. With a focus on integrating innovative technologies, DISA Global Solutions strives to enhance workforce compliance and safety across North America.

📋 Description

• Respond to customer inquiries via phone, email, and chat • Assist customers with account maintenance, updates, service requests, and product or service questions • Document customer interactions, requests, and resolutions accurately in CRM systems • Escalate complex concerns, technical issues, and service-related challenges to the appropriate team or supervisor • Maintain current knowledge of company products, services, procedures, and support resources • Support issue resolution while adhering to service standards and internal procedures • Maintain customer information accurately and confidentially in compliance with company policies and regulatory requirements • Collaborate with Operations, Technical Support, Sales, and Billing to support customer needs and ensure timely resolution • Participate in departmental meetings, training sessions, and process improvement initiatives • Perform other related duties as assigned

🎯 Requirements

• High school diploma or GED required • 1-2 years of customer service experience preferred • Experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus • Strong verbal and written communication skills with a customer-focused approach • Basic proficiency with CRM systems; Salesforce preferred • Proficiency with Microsoft Office applications • Strong attention to detail and ability to maintain accurate customer records • Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment • Effective problem-solving skills with the ability to identify and escalate issues appropriately • Demonstrated professionalism, confidentiality, adaptability, and teamwork • Ability to work within Monday-Friday operating hours of 7:00 am-7:00 pm CST • Ability to sit up to 8 hours a day and occasionally walk, stand, and lift up to 15 lbs.

🏖️ Benefits

• Personal and Sick Paid Time Off • 401k with a highly competitive match • 11 Paid Holidays • Medical/Dental and Vision • Group Life Insurance, HSA/FSA • Employee Assistance Program • Educational Assistance Program • Ongoing training through our internal learning and development team • Monthly appreciation events • Opportunities for career advancement