Customer Service Representative

Job not on LinkedIn

🕒 August 27

🇺🇸 United States – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DISA Global Solutions, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

DISA Global Solutions, Inc. is a leading provider of background screening, drug and alcohol testing, and compliance solutions for employers. Since 1986, the company has been helping employers hire and retain top talent by offering consolidated solutions that save time and resources. DISA's expertise includes background screening, drug testing, occupational health services, transportation compliance, and more. They serve a diverse range of industries, including healthcare, transportation, retail, finance, and entertainment, among others. DISA aims to help customers navigate complex screening laws, improve workplace safety, and build comprehensive compliance programs. The company is also known for its contractor management and entertainment compliance solutions. With a focus on integrating innovative technologies, DISA Global Solutions strives to enhance workforce compliance and safety across North America.

📋 Description

• Respond promptly to customer inquiries via phone, email, and chat • Assist customers with account maintenance, updates, service requests, and general product or service questions • Document customer interactions, requests, and resolutions accurately in CRM systems • Escalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor • Maintain current knowledge of company products, services, procedures, and customer support resources • Support resolution of customer issues while following service standards and internal procedures • Maintain customer information accurately and confidentially in compliance with company policies and regulatory requirements • Collaborate with Operations, Technical Support, Sales, and Billing to meet customer needs and resolve issues promptly • Participate in departmental meetings, training sessions, and process improvement initiatives • Perform other related duties as assigned • Complete training Monday-Friday, 8:00 a.m.-5:00 p.m. CST

🎯 Requirements

• High school diploma or GED required • Fluency in Spanish, including reading, writing, and speaking, required • 1-2 years of customer service experience preferred • Experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus • Strong verbal and written communication skills with a customer-focused approach • Basic proficiency with CRM systems; Salesforce preferred • Proficiency with Microsoft Office applications • Strong attention to detail and ability to maintain accurate customer records • Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment • Effective problem-solving skills with the ability to identify and escalate issues appropriately • Demonstrated professionalism, confidentiality, adaptability, and teamwork • Ability to work within Monday-Friday operating hours of 7:00 a.m.-7:00 p.m. CST • Ability to complete the stated physical requirements, including sitting up to 8 hours per day and occasionally lifting up to 15 lbs.

🏖️ Benefits

• Personal and Sick Paid Time Off • 401k with a highly competitive match • 11 Paid Holidays • Medical/Dental and Vision • Group Life Insurance • HSA/FSA • Employee Assistance Program • Educational Assistance Program • Ongoing training through the internal learning and development team • Monthly appreciation events • Opportunities for career advancement