Technology & AI Adoption Specialist – Operations

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🗽 New York – Remote

🗽 New York – Remote

💵 $88.3k - $102.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

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INTERNATIONAL RESCUE COMMITTEE

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.

📋 Description

• Technology & AI Adoption Specialist – Operations will drive the uptake of AI across IRC’s global operations by working directly with teams to identify, test, and scale high-value use cases. • This role is responsible for ensuring AI tools translate into real improvements in how IRC works. • The Specialist will manage a pipeline of AI opportunities across internal functions (e.g., Finance, Supply Chain, HR), embedding with teams to diagnose needs, co-design solutions, and support adoption through to sustained use. • The Specialist acts as the bridge between operational teams (product owners) and technical developers, owning problem definition and user adoption so that development resources are deployed against well-scoped, high-value briefs. • Establish and manage a structured pipeline of AI opportunities across departments, including clear problem definitions, requirements, and expected ROI. • Maintain a shared intake and prioritization process with technical teams, ensuring the pipeline reflects both operational need and development capacity. • Track use cases from intake through pilot, iteration, and scale. • Coordinate with cross-functional teams to align on development, deployment, and support. • Monitor outcomes and performance against defined success criteria (e.g., efficiency gains, time saved, adoption), providing visibility on progress, key bottlenecks, and lessons learned. • Identify and prioritize high-impact AI use cases across internal functions, in close collaboration with AI Governance and Risk Transformation Lead and relevant product owners in functional domains.

🎯 Requirements

• Minimum 6 years of experience in change management, digital transformation, business analysis, learning & development, or related roles • Strong familiarity with AI tools and applications, and ability to translate their capabilities and limitations into practical use cases and workflow improvements • Experience driving adoption of AI and other technology solutions in complex, matrixed organizations, from problem identification through implementation and sustained use • Strong problem-solving and analytical skills, including the ability to diagnose operational challenges, define clear problem statements and requirements, and analyze and redesign workflows to embed solutions into day-to-day operations • Experience designing and delivering training or capacity-building initiatives • Strong data orientation, including the ability to use data to inform decisions and track impact • Excellent interpersonal skills and track record of building networks (e.g., champions, communities of practice) to support adoption • Demonstrated ability to drive alignment and behavior change without direct authority • Experience working in international development, humanitarian, or nonprofit contexts strongly preferred • Ability to operate in low-resource, high-complexity environments • Fluency in English required; proficiency in French, Spanish, or Arabic preferred

🏖️ Benefits

• 10 sick days • 10 US holidays • 20-25 paid time off days depending on role and tenure • medical insurance starting at $163 per month • dental starting at $6.50 per month • vision starting at $5 per month • FSA for healthcare and commuter costs • a 403b retirement savings plans with immediately vested matching • disability & life insurance • an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles