Healthcare Call Center Supervisor

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareTalk Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

Healthcare • B2B

CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities.

📋 Description

• Supervise patient-facing employees and contractors, including providers, nurses, and clinical support staff delivering telehealth visits • Lead daily operational huddles, shift readiness, and real-time issue resolution • Monitor staffing coverage, schedules, and adherence to meet service-level targets • Identify and resolve operational gaps affecting visit completion, wait times, or patient experience • Own operational KPIs such as visit completion, productivity, wait time, and adherence • Analyze performance trends, identify root causes, and drive corrective action • Provide actionable feedback through coaching and performance discussions • Reinforce standardized telehealth workflows, documentation requirements, and HIPAA compliance • Ensure escalation pathways are followed for clinical and operational issues • Partner with QA and Training teams on onboarding, refreshers, and targeted coaching • Deliver regular performance and staffing reports to operational and clinical leaders • Collaborate with Workforce Management, Quality, Training, Recruiting, and Clinical Operations teams • Support change management, new program launches, and continuous process improvement

🎯 Requirements

• 3+ years of supervisory experience in a call center or contact center environment with healthcare background such as a Registered Nurse (RN) or other clinical training • 2+ years supporting telehealth or healthcare appointment operations • Strong track record driving performance through KPIs, coaching, and accountability • Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback • Working knowledge of HIPAA and healthcare service standards • Experience with contact center and clinical systems, including call recording, QA tools, dashboards, and EHR/EMR platforms • Must be based in the United States and perform all work physically within the United States • Reliable internet connectivity and a secure, private workspace • Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones • At least Windows 10 or macOS 14 Sonoma • Intel Core i5 or AMD equivalent processor for Windows, or Apple Silicon for Macs • 16 GB RAM • Wired headphones required; built-in microphones are not permitted • Minimum internet speed of 100 Mbps download and 50 Mbps upload • Ethernet cable connecting the computer directly to the router • Google Chrome with Amazon Workspaces • Webcam required for video calls • Preferred: experience in high-volume healthcare, virtual care, urgent care, or provider services • Preferred: experience supervising or managing contractor or contingent workforces • Preferred: familiarity with workforce management concepts such as coverage, adherence, and occupancy • Preferred: experience with quality monitoring programs and calibration

🏖️ Benefits

• FT W2 employment • Fully remote work from a home office • Opportunity to shape contractor operations, influence performance outcomes, and support innovative care models • Equal opportunity and inclusive work environment

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