Publisher and Contact Center Analytics Senior Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $165k / year

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Recruit WA

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Recruit WA is an annual recruitment and upskilling event held in conjunction with the Perth Tradie Expo at Ascot Racecourse. The event brings together businesses from a variety of sectors, including construction, engineering, infrastructure, mining, transport, education, and healthcare, to connect with 'job-ready' individuals seeking new challenges and employment opportunities. Companies have the opportunity to showcase their employment opportunities in a relaxed, village-style environment, while attendees can explore a broad range of job openings. Recruit WA is designed for skilled and semi-skilled candidates and attracts a large number of attendees looking for employment across multiple sectors.

📋 Description

• Set and own the analytical and reporting strategy for the Publisher and Contact Center teams • Lead a portfolio of transformation and process improvement initiatives across the Publisher and Contact Center business units • Align multiple senior stakeholders • Translate data into recommendations that improve efficiency, decision making, and overall performance • Own the improvement cycle (observe/hypothesis/develop/test/results) for the Publisher and Contact Center business units • Serve as a trusted advisor to senior and executive leadership, shaping, developing, and prioritizing optimizations • Collaborate with Publisher and Contact Center teams to build analyses that inform partner discussions and create partner-facing insights • Define and drive development changes to capture and structure data needed for future innovation and improvements • Build, lead, and develop a team of analysts, setting priorities and standards for analytical rigor and delivery • Report to the VP, Revenue AI and Analytics, with a dotted-line report to the SVP, Publisher

🎯 Requirements

• Management consulting background (strategy or operations practice) strongly preferred, or comparable experience in corporate strategy, internal consulting, or a similar strategy and analytics role • Proven track record leading complex, cross-functional programs from problem definition through implementation • Ability to understand and find appropriate applications for data and analyses results • Extensive experience developing insights using Business Intelligence software • Demonstrated experience building, managing, and developing high-performing analytics teams • Ability to lead multiple concurrent initiatives and manage priorities/deadlines • Outstanding ability to think creatively, strategically, and identify and resolve problems • Excellent interpersonal and communication skills; experienced presenting to and influencing the C-suite • Experience with contact center operations and metrics, Lead Generation Software, Salesforce, and/or Domo/BI Platforms a plus • Bachelor’s degree in Business, Business Intelligence or another quantitative-heavy field required; MBA strongly preferred • 8+ years of experience in business intelligence, analytics, or management consulting, including 3+ years in management consulting or a similar strategy role and 3+ years managing people

🏖️ Benefits

• 3 Weeks Paid Time Off • 12 Weeks of Paid Parental Leave • Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.) • 401(k) Retirement Savings Plan • Wellness Initiatives/Employee Assistance Program • Rewards and Recognition Programs • Career Development Opportunities • 20% annual bonus

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