Call Center Representative, Welcome Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Represent clients on inbound and outbound telecommunications with consumers and providers • Provide pull-through coaching to a team of Healthcare Communicators • Maintain excellent quality standards for client programs • Adhere to program scripts, guidelines, company policies, and Standard Operating Procedures • Accurately collect required information and capture it in program databases • Exhibit effective communication and tele-management skills • Converse empathetically with callers and help them understand medical terminology as needed • Manage multiple projects simultaneously • Perform administrative and non-telecommunication duties as needed • Safeguard patient privacy and confidentiality under HIPAA guidelines

🎯 Requirements

• High School Diploma, or equivalent work-related experience required • Excellent verbal, written and listening communication skills • Competency with a computer keyboard and mouse • Pleasant telephone manner • Stable, reliable, high speed home internet • Designated separate home office space that is quiet and away from distractions • Must safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules

🏖️ Benefits

• Competitive pay • Medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Learning, leadership development, and career advancement support • Collaborative culture

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