Call Center Service Representative 3

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $39k - $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Support the Department of Defense’s Defense Travel Management Office Travel Assistance Center supporting Department of Defense Temporary Duty Travel through the Defense Travel System • Answer incoming calls and chats, handle complaints, troubleshoot problems, and provide non-technical information • Respond to customer inquiries and provide product and service information • Process orders, forms, and applications • Make outbound service calls to potential customers as needed • Use mechanized systems to initiate and complete service orders and handle customer requests • Research required information using available resources • Identify and escalate priority issues and complaints • Follow up on customer calls where necessary • Complete call logs and produce call reports and/or metrics • Work in one or multiple queues/skill sets, including general support, travel reservations, and finances • Assist in training new employees • Support general inquiries related to reservations, financial matters, or technical matters

🎯 Requirements

• 2-4 years work experience with High School diploma • High School level reading, writing, and analytical skills • Excellent communication skills • Must be a U.S Citizen • Must have an Active Public Trust with a Tier III Background Investigation • Experience with problem solving • Experience with customer solutions • Experience on the Travel Assistance Center program (3+ years) • Experience with government travel systems (3+ years) • Experience with the Defense Travel System (3+ years) • Experience with RightNow (3+ years) • Travel industry customer and technical experience (3+ years) • Preferred: Experience on the Travel Assistance Center program (5+ years) • Preferred: Experience with government travel systems (5+ years) • Preferred: Experience with the Defense Travel System (5+ years) • Preferred: Experience with RightNow (5+ years) • Preferred: Travel industry customer and technical experience (5+ years) • Preferred: Experience with Government financial systems (5+ years) • Preferred: Experience with Global Distribution Systems (GDSs) (5+ years)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Health savings account • Short-term disability • Long-term disability • Employee assistance program (EAP) • Parental leave • 401(k) • Paid time off (PTO) for vacation • Company paid holidays • Potential overtime eligibility • Shift differential eligibility • Discretionary bonus eligibility

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