Supervisor, Call Center Pharmacy Technician

Job not on LinkedIn

🔥 8 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $43.9k - $93.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Supervise the day-to-day operation of a team of approximately 15–17 Pharmacy Technicians • Manage team performance and provide feedback in collaboration with the team manager • Provide daily direction and communication so patient calls are answered in a timely, efficient, and knowledgeable manner • Evaluate processes and procedures and suggest methods to improve operations, efficiency, and service • Train Pharmacy Technicians on new processes and process changes • Create and maintain dashboards tracking team and individual productivity and performance • Provide regular performance feedback and coaching • Write and administer performance reviews for skill improvement • Maintain a high-quality work environment and establish procedures supporting company and departmental standards • Lead or participate in special and ongoing projects supporting area/process development • Partner with colleagues to maintain target metrics and a positive patient experience • Use appropriate judgment in upward communication regarding department or agent concerns • Monitor daily platform needs, including phone queues, DoseSpot, RX CareRequests, Salesforce, RXEffect, and team chats • Monitor and resolve Service Recovery cases • Maintain licensure and certification • Complete all Continuing Education expectations • Report to the Manager, Pharmacy Programs • Perform other duties as assigned

🎯 Requirements

• Minimum 2 years of previous management/supervisory/leadership experience • Healthcare Call center experience • Certified Pharmacy Technician (CPhT) certification required • Excellent leadership, team building, and management skills • Ability to multitask, prioritize, and manage time effectively • A flexible and positive attitude with a high level of integrity • An effective coach and trainer who can communicate with individuals with multiple different learning styles • Outstanding phone demeanor and etiquette • Computer proficiency, including Google Docs and Sheets • Able to give and receive feedback effectively • US work authorization • Designated virtual work location within the state and city where the colleague currently lives • Functioning phone and internet access sufficient to support work responsibilities • Minimum internet speeds of 10MB upload/100 MB download ability available at home • Ability to hardwire the computer into the modem/router • Quiet, compliant workspace meeting CVS Health and HIPAA guidelines • Workspace desk or table • Must provide own workspace furniture

🏖️ Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients • Paid vacation and sick time • Investment/retirement 401K match options • Health insurance, vision, and dental benefits • Opportunities for leadership development • Continuing education stipends • New centers and flexible work environments • Opportunities for high levels of responsibility and rapid advancement • Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter • Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources, based on eligibility

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume