Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CareTria

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2025-07

Pharmaceuticals • Healthcare • Logistics

CareTria is a healthcare services company that operates patient-centric specialty pharmacy brands and an integrated platform connecting pharmaceutical manufacturers, specialty providers, and patients. It provides end-to-end patient access solutions (benefit investigation, electronic prior authorization, co-pay support, HUB integration), specialty pharmacy fulfillment (licensed across all 50 states, direct-to-patient cash programs, PAP/bridge/free trial support, white-label pharmacy), third-party logistics and samples management (3PL, warehousing, kitting, compliant sample distribution), plus provider engagement and eCommerce tools. CareTria’s platform emphasizes automation to accelerate therapy initiation (real-time benefit investigations in ~60 seconds), improve conversion rates, and reduce operational overhead for pharma partners and providers.

📋 Description

• Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers • Respond to immediate customer questions, requests, concerns and needs • Manage a high volume of inbound and/or outbound contact via telephone, email, and chat • Investigate unresolved issues and follow through until issue resolution • Escalate issues according to department protocol • Share feedback and assist management in enhancing programs • Maintain accurate data in systems and update as necessary • Utilize workflows and scripting materials to inquire and identify barriers with customers

🎯 Requirements

• High school diploma/GED or equivalent combination of education and experience • One (1) year of work experience in a customer service or customer-focused role • Experience in a medical or pharmaceutical environment preferred • Ability to provide consistently high-quality of customer service required • Excellent written and oral communication skills with high level of professionalism • Excellent interpersonal, organizational and active listening skills, with an ability to create customer relationships • Extensive keyboarding, switching from multiple applications and use of phone • Excellent computer skills required, including strong Microsoft Excel capability • Must be able to work Monday-Friday 8:30am-5:00pm ET

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Retirement plan options • Paid time off • Paid parental leave • Employee assistance programs • Other perks • Eligible employees may have access to performance bonuses

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