Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $45.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

📱 Media

🤝 B2B

Media • B2B

Bertelsmann SE & Co. KGaA is a German multinational media, services and content company. The group combines creative publishing, music and broadcasting businesses with global service solutions, aiming to deliver media offerings and innovative service solutions to customers worldwide. In 2025 Bertelsmann reported about €19. 0 billion in revenue and roughly 76,965 employees; recent strategic moves noted in 2026 include RTL’s acquisition of Sky Deutschland and a planned consolidation of music rights businesses (BMG and Concord). The company emphasizes digital transformation, international growth and diversified media and service operations.

📋 Description

• Serve as a primary point of contact for customers, sales representatives, and internal and external business partners • Respond to inquiries received through phone and email channels • Maintain accurate interaction records and provide timely, professional responses • Research and process customer orders • Investigate order status and fulfillment issues using SAP and related business applications • Research shipment status, delivery concerns, shortages, damages, missing items, and other order-related issues • Coordinate with warehouse, transportation, and other internal teams to identify solutions and communicate updates to customers • Collaborate with team members, internal departments, and business stakeholders to resolve complex inquiries and fulfillment challenges • Support an exceptional customer experience

🎯 Requirements

• High school diploma or equivalent required • Some college preferred • Two to three years of prior customer service experience • Experience in a distribution, order fulfillment, or support center environment preferred • Strong written and verbal communication skills • Excellent listening, problem-solving, organizational, and prioritization skills • Ability to manage multiple inquiries and deadlines simultaneously • Ability to work independently, exercise sound judgment, take ownership, and collaborate effectively within a team • Proficiency with computers and business applications, including Microsoft Excel and Outlook and email-based customer support • Ability to learn and navigate multiple systems, research information, analyze data, document findings accurately, and apply established procedures • Experience with SAP and MARC is a plus • Experience with ticketing, case management, contact center, or CRM platforms preferred • Professional, patient, and empathetic phone presence • Strong attention to detail and commitment to accuracy • Bilingual or multilingual fluency is a plus; German, Japanese, Chinese, Spanish, and French are desirable but not required

🏖️ Benefits

• Eligible for bonus or profit share, contingent on the company's results • Remote work option • Office-based work option • Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern time • Equal opportunity and affirmative action employer

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