Customer Service – Seasonal

🔥 8 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Provide advanced client support via phone, email, or chat for clients needing assistance with DIY online and software tax products • Interpret client needs, use software solutions, and apply troubleshooting skills to identify practical solutions • Use software solutions, knowledge base, and computer systems to resolve and track user incidents • Identify potential security issues and escalate them appropriately to business partners • Partner with developers and other lines of business • Communicate clearly and calmly with clients who may be under stress • Use oral, written, and interpersonal communication skills to interact with all levels of associates

🎯 Requirements

• High school diploma or equivalent • Ability to communicate clearly and effectively, both verbally and in writing • Ability to handle difficult conversations with empathy and tact, building trust with clients • Experience analyzing and identifying root causes of customer dissatisfaction and making informed decisions • General computer navigation knowledge • Must have an outlet for laptop and monitors to be connected to • Must have a secure, suitable place in your residence for taking phone calls or chats • Must have a smartphone and be willing to install an RSA token (two-factor authentication) and Microsoft Teams • Must have a wired internet connection, not Wi-Fi, with minimum upload and download speeds of 15 Mbps; internet speed test required • Experience in an inbound help desk environment preferred • Experience in customer service or financial services, preferably in a large phone center, preferred • Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems preferred

🏖️ Benefits

• Shift differential pay for mid, evening, and weekend shifts • Additional monthly and end-of-season incentives for exceeding performance standards • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • 100% work from home opportunity

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