Virtual Patient Support Specialist

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Modern Thyroid Clinic

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11 - 50 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Modern Thyroid Clinic is a virtual and in-person specialty clinic focused on thyroid and hormone care, offering personalized treatment for hypothyroidism, hyperthyroidism, Hashimoto's, and broader hormonal concerns for men and women. They combine medication management with lifestyle, metabolic, and functional medicine approaches (including stool analysis and food sensitivity testing), provide weight management and post-menopausal/premenopausal hormone support, and emphasize symptom-guided treatment rather than relying solely on standard lab ranges. The practice offers nationwide virtual care (with limited state exclusions), trains other clinicians in their methodology to expand access, and provides resources like courses, guides, and patient support.

📋 Description

• Act as a live answering service during active business hours • Answer incoming calls and address patient questions about clinic services, processes, patient fit, onboarding steps, and required paperwork • Assist existing patients with lab orders, supplement store questions, and patient portal navigation • Record and route messages to appropriate team members • Check voicemail and return calls the same business day • Forward urgent messages and emergency refill requests to providers • Assist with patient payments when necessary • Respond to prospective patient emails within Beyond CRM • Call patients before health coach visits to confirm registration, paperwork, and questions • Provide real-time support to the lead clinician • Manage real-time rescheduling for clinicians and health coaches • Retrieve lab results from labs as needed • Resend lab orders to labs when necessary • Support patient portal flow, including lab forms, scheduling requests, and general portal inquiries • Report on prospective patients and newly registered patients

🎯 Requirements

• Calm under pressure and highly organized • Confident communicating with patients in a virtual clinical environment • Maintains a calm, professional demeanor while multitasking • Communicates clearly and compassionately with patients • Effectively prioritizes tasks in a fast-paced environment • Demonstrates strong problem-solving and follow-through • Builds rapport with patients, clinicians, and team members • Comfortable working independently in a virtual setting

🏖️ Benefits

• $2/hour increase after successful completion of 90 days • Remote work arrangement

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