Quality Assurance Manager

🔥 6 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $96k - $192k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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This company has sponsored H1B visas in the past.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Lead field quality initiatives for commercial HVAC products and services • Oversee product quality during delivery, installation, and servicing at data center customer locations • Serve as primary liaison between data center customers, general contractors, commissioning agents, service operations, engineering, and factory quality • Identify risks and develop corrective and preventive action plans • Drive field process continuous improvement and customer satisfaction • Serve as escalation point for significant customer quality concerns • Investigate equipment failures, quality issues, and recurring reliability concerns • Coordinate corrective and preventive actions with engineering, manufacturing, and service teams • Perform root cause analysis using A3, 5 Why, Fishbone Analysis, and FMEA • Analyze warranty data, service history, and equipment performance trends • Identify systemic issues and reliability risks within product lines • Partner with warranty administration and engineering teams to improve product reliability • Drive reduction of warranty spend and repeat failure rates • Lead field quality programs for commercial HVAC equipment, controls, and related service offerings • Develop and maintain quality metrics, dashboards, and reporting processes • Establish field quality standards and best practices across service branches and project teams • Ensure compliance with company quality processes, safety requirements, and regulatory standards • Lead quality improvement projects enhancing service execution and equipment performance • Develop lessons learned and field feedback processes • Support training programs for technicians and service managers • Recommend improvements to installation, commissioning, maintenance, and repair processes • Support key customer accounts during quality escalations • Conduct customer visits and field assessments • Present corrective action plans and quality improvement initiatives to customers and leadership • Maintain customer relationships through proactive communication, standing cadences, and issue resolution • Travel significantly to customer sites

🎯 Requirements

• Bachelor's degree • 3 years of HVAC industry experience • 3 years in quality, reliability, service operations, engineering, and/or field leadership • Preferred: Bachelor’s degree in engineering, Mechanical Engineering, HVAC Engineering, Quality, or related field • Preferred: Direct customer-facing experience • Ability to read and interpret engineering drawings, specifications, BOM’s and technical requirements • ASQ quality certification preferred • Six Sigma Green Belt or Black Belt or similar preferred • Customer relationship building and cross-functional team leadership • Experience with warranty analytics and reliability engineering • Strong knowledge of commercial HVAC systems including Chillers, Air Handling Units, Rooftop Units, Controls and Building Automation Systems • Experience with data center cooling applications

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition Assistance • Reasonable accommodation during the hiring process