Sales Support Coordinator

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $53k - $106k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Order Management & Issue Resolution: Process order modifications, change requests, delivery updates, and post‑booking corrections in the ERP system (e.g., SAP). • Investigate and resolve issues related to shipping delays, pricing discrepancies, material shortages, mis‑ships, or product configuration concerns. • Customer & Sales Support: Serve as the primary point of contact for questions that arise after order entry, including order status, delivery milestones, and invoice-related concerns. • Fulfillment & Coordination: Monitor order progress from booking through shipment and delivery; proactively identify risks or delays. • Documentation, Systems & Compliance: Maintain accurate order files, customer communications, and fulfillment documentation.

🎯 Requirements

• High School Diploma or GED • 2+ years of experience in customer service, order management, post‑sales support, or supply chain operations • Strong problem‑solving skills and ability to navigate complex issues involving multiple stakeholders. • Proficiency with ERP systems (SAP strongly preferred). • Excellent communication skills with the ability to manage customer expectations professionally. • High attention to detail with strong organizational and multitasking abilities. • Ability to work efficiently in a fast‑paced, cross‑functional environment.

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance