Technical Solutions Engineer

🕒 September 10

🇬🇧 United Kingdom – Remote

💵 £42k - £84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Logo of Carrier

Carrier

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Manage the post-order process and provide technical support to Data Centre Sales and Project Management teams • Serve as the primary post-sale point of contact for customers • Ensure accurate order processing and coordinate with Carrier factories and third-party suppliers • Communicate proactively with customers throughout the delivery lifecycle • Manage the order-to-delivery lifecycle and support cash collection • Provide accurate and timely sales and invoicing forecasts • Interface operationally with Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe Customer Care leadership • Support standard and complex orders • Coordinate manufacturing, logistics, and commissioning activities • Support the Sales team with customer enquiries and tender bids • Engage directly with clients, consultants, and designers to produce detailed and accurate selections • Manage review and approval of Technical Submittals with the Project Management team • Support seamless execution from order intake through final delivery

🎯 Requirements

• Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry • Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions • Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process • Strong stakeholder management skills and ability to influence cross-functionally in a matrix organisation • Excellent communication skills, including handling escalations, complex customer situations, and senior internal stakeholders • Strong organisational, prioritisation, and decision-making skills in a fast-paced environment • UK driving licence • Some travel supporting the sales team required

🏖️ Benefits

• 15% bonus • Company car or cash allowance • 25 Days Holiday + bank holidays • Holiday purchase scheme • Company pension scheme • Career progression and long-term career development support • Competitive total rewards package • Benefits and well-being programs • Short-term cash incentives, subject to plan requirements • Remote working arrangement

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