Supervisor, Service Release and Acquisitions

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CarringtonCrisp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

📣 Marketing

📚 Education

💼 Consulting

Marketing • Education • Consulting

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

📋 Description

• Supervise employees, including training, work assignment, performance monitoring, rewards, discipline, complaint handling, and problem resolution • Ensure CMS policies and procedures are followed and acquisition or service release project plans comply with executed servicing-transfer contracts • Monitor acquisition service-transfer activities and loan boarding for quality and timely processing • Coordinate with the current servicer to facilitate information transfer for continued loan servicing • Ensure compliance with current state and federal loan-servicing regulations • Supervise pipeline activities and loan onboarding to identify operational and training enhancements and coaching needs • Maintain appropriate control environments and reporting at individual and department levels • Communicate with clients, vendors, and internal business partners • Partner with executive management on departmental policies and procedures • Establish and maintain departmental workflow with Managers • Develop training guidelines and implement quality and productivity improvements • Ensure policies, procedures, and training materials are defined and validated annually • Ensure excellent service to internal and external customers • Ensure staff follow established servicing best practices

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree in business administration or related field preferred • Two (2) to four (4) years’ escrow and mortgage experience • Minimum of one (1) year prior loan boarding and acquisition experience • Minimum of one (1) year prior experience with data analytics and data mapping • Thorough knowledge of loan servicing best practices and loan transfers • Intermediate knowledge of FiServ/LoanServ, LenStar, New Invoice, and Equator • Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook • Intermediate to advanced knowledge of Excel • Excellent negotiation, verbal, and written communication skills • Ability to advise Senior Management on projects and act as principal spokesperson in the area of expertise • Ability to make decisions with significant impact on department credibility, operations, and services • Ability to organize and prioritize others’ work schedules long term • Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models • Ability to compose detailed reports, work-related manuals, and limited-scope publications, and make presentations outside the immediate work area • Compliance with applicable US state and federal laws and regulations

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail (and more!) discounts through the employee portal • Customized training programs to help you advance your career • Employee referral bonuses • Educational Reimbursement • Carrington Charitable Foundation community contributions