Vendor Management Supervisor, CMS

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CarringtonCrisp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

📣 Marketing

📚 Education

💼 Consulting

Marketing • Education • Consulting

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

📋 Description

• Supervise the daily activities of Vendor Management staff, set performance expectations, provide guidance and foster a collaborative team culture • Monitor and assess continuous compliance of third-party vendors with regulatory and company policies • Evaluate vendor adherence to contractual obligations, SLAs and industry regulations, and address issues • Lead and motivate staff, manage work distribution, and provide coaching and development opportunities • Maintain and evaluate department policies, procedures, forms, reports, training materials, job aids and checklists • Evaluate department reports and the vendor management system to maximize effectiveness and quality • Conduct and communicate performance assessment results and recommend additional training • Oversee vendor risk-level assessments, due diligence documentation review and final vendor profile assessments • Manage monthly vendor scorecard review and processing, including consumer complaints and security incidents • Oversee annual vendor re-certification package review and processing • Oversee vendor onboarding and termination processes • Review department exception reports and analyze reporting processes • Review and respond to internal and external audit requests • Oversee review of vendor on-site audit reports and tracking of remediation plans • Manage escalated matters and present concerns to upper management • Perform other duties and special projects as assigned

🎯 Requirements

• High school diploma/GED or equivalent work experience; bachelor's degree preferred • Five or more years of mortgage servicing, auditing, finance, compliance or vendor management experience • Minimum three years in a lead or supervisory role with a team of two or more people • Experience establishing, negotiating and enforcing vendor contracts and service level agreements • Management reporting experience • Ability to work independently in a complex remote environment managing nationwide team members and vendors • Advanced proficiency in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio • Strong analytical, problem-solving, collaboration and technical skills • Strong time management skills • Excellent verbal and written communication skills • Ability to work under pressure and meet deadlines • Ability to understand complex problems and explore alternative solutions • Ability to exercise sound judgment and escalate issues appropriately • Ability to communicate effectively by telephone • Professional demeanor, tact and sound judgment • Ability to maintain confidentiality of client, staff and vendor information

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail and other discounts through the employee portal • Customized training programs to help you advance your career • Employee referral bonuses • Educational Reimbursement • Carrington Charitable Foundation community contributions