Customer Support Specialist

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $41.5k - $49.8k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cars Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Cars Commerce is a comprehensive online platform that facilitates the buying, selling, and research of vehicles. It provides a wide range of listings for new and used cars, along with tools and resources for customers to compare different makes and models, read reviews, and obtain financing options. With a focus on enhancing the car shopping experience, Cars Commerce connects sellers with local dealers and offers estimates for vehicle sales, ensuring a streamlined process for prospective buyers and sellers alike.

📋 Description

• Develop expertise in Cars Commerce products and services and share this knowledge with customers • Achieve individual and team service level goals • Track and document customer inquiries and resolutions in Salesforce.com • Identify and escalate customer inquiries and issues to Tier 2 Support, Product and Technical Support teams • Assist dealers, consumers, and internal customers with various tasks and inquiries • Perform other related duties supporting the Customer Support Team and/or Operations Department

🎯 Requirements

• Customer focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base • Excellent time management, organizational and prioritization skills • Demonstrates accountability for issue resolution and customer empathy • Strong work ethic and enjoys being part of a team • Strong verbal and written communication skills required • Able to solve problems quickly and creatively • Knowledge of MS Office and Windows required; greater technical aptitude preferred • Familiarity with online media and tools preferred • Able to learn quickly and adapt to change • Uses sound judgement and professionalism • Ability to work independently and deliver high quality work • Flexibility to work weekend and/or evening work shifts • Prior customer service experience or service industries experience preferred • Minimum of one-year work experience required as an alternative to the preferred college degree • Applicants must be authorized to work in the United States; employment visa sponsorship unavailable

🏖️ Benefits

• Medical, Dental & Vision Healthcare Plans • New Hire Stipend for Home Office Set-Up • Generous PTO • Paid Holidays • Floating Holiday • Volunteer Day • Recharge Day