Senior End User Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $59.6k - $87.5k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CBH

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🍽️ Food & Beverage

🏭 Manufacturing

Logistics • Food & Beverage • Manufacturing

CBH is Africa’s leading fully integrated poultry company that operates across the three pillars of Breed, Feed and Food. The company supplies broiler and parent day-old chicks and hatching eggs, manufactures and distributes livestock feed across multiple African countries, and sells consumer chicken products with an emphasis on food safety, ethical practices and value. CBH emphasizes nurturing local economies, empowering communities and scaling poultry production across Africa.

📋 Description

• Resolve complex and escalated issues across Microsoft 365, Windows, identity and access management, connectivity, endpoints, and business applications • Lead support efforts for critical and high-impact incidents, ensuring timely resolution and clear stakeholder communication • Analyze recurring issues, identify root causes, and implement solutions that improve service quality and reduce repeat support demand • Coordinate escalations with infrastructure, security, application, and vendor teams • Provide functional guidance and mentorship to support team members • Develop and deliver end-user training, onboarding programs, technology adoption initiatives, and change management activities • Create and maintain knowledge articles, technical documentation, communications, and self-service resources • Collaborate with IT and business leaders to improve user readiness, support effectiveness, and technology utilization • Support major technology initiatives, mergers and acquisitions, office transitions, and organizational change efforts • Travel to U.S. office locations as needed for advanced onsite support, training, technology readiness activities, and event support

🎯 Requirements

• High school diploma required • 5+ years of progressive experience in advanced end-user support, IT support, technical training, knowledge management, documentation, technology adoption, or related areas • Strong knowledge of Microsoft 365, Windows, identity and access management, VPN technologies, networking, endpoints, and enterprise business applications • Experience resolving complex technical issues, managing escalations, and supporting incident response activities • Proficiency with IT service management and ticketing platforms, including JIRA preferred • Experience with service levels, root-cause analysis, process improvement, and operational excellence initiatives • Experience supporting senior leaders and priority users • Ability to develop training materials, knowledge resources, user communications, and adoption programs • Strong technical writing, presentation, instructional design, and change management capabilities • Ability to lead projects, coordinate multiple stakeholders, mentor colleagues, and influence positive outcomes • Strong analytical, organizational, problem-solving, and decision-making skills • Ability to collaborate across support teams, IT groups, vendors, and business stakeholders • Ability to manage multiple priorities in a fast-paced environment and travel as needed to support onsite technology initiatives • Eligibility to work in the United States • Cherry Bekaert will not provide work sponsorship for this position

🏖️ Benefits

• Annual bonus • Medical, dental, and vision care • Disability and life insurance • Generous Paid Time Off • Retirement plans • Paid Care Leave • Comprehensive, high-quality benefits program • Flexible work arrangements • Career growth and continuous professional development • Opportunities to connect and learn from professionals from different backgrounds and cultures