Manager – IT Service Management

🔥 5 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CBIZ

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🛡️ Insurance

🏥 Healthcare

🏭 Manufacturing

Insurance • Healthcare • Manufacturing

CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations.

📋 Description

• Lead and support ITIL-based service management practices within a mid-to-large organization • Manage and continuously improve Incident, Problem, Change, Knowledge, Service Catalog, and related ITSM processes • Maintain ITSM policies, procedures, standards, and governance routines • Track, analyze, and report on KPIs, SLAs, OLAs, dashboards, and service performance metrics • Coordinate root cause analysis, process reviews, service reviews, and continual service improvement activities • Support cross-functional adoption of ITIL best practices with process owners and operational teams • Facilitate workshops, training sessions, and stakeholder forums • Use data, governance routines, and performance insights to drive improvements in service quality and reliability • Align service management practices with organizational priorities, risk considerations, audit requirements, and operational goals • Provide guidance and support to team members, process owners, and cross-functional contributors • Serve as an escalation point for service management issues, process exceptions, governance questions, and stakeholder concerns

🎯 Requirements

• Bachelor’s degree or equivalent experience required • At least 6 years of related experience required • Minimum 3 years of supervisory experience required • Degree in Information Technology, Computer Systems Analysis, or Management Information Systems preferred • PMP preferred • Demonstrated knowledge of healthcare industry regulations, policies, and procedures • Demonstrated knowledge and experience with business stakeholders and leaders, IT project planning, delivery, and execution using Traditional and Agile SDLC methodologies • Experience with VSTS, Jira, and/or other team/project collaboration tools • ITIL® 4 Foundation Certification required; advanced ITIL certifications preferred • Demonstrated success implementing, governing, and improving ITSM practices across mid-to-large, complex, or matrixed organizations • Strong experience with Incident, Problem, Change, Knowledge, Service Catalog, and continual improvement processes • Experience building and interpreting operational metrics, KPIs, SLAs, dashboards, and reporting • Strong analytical, problem-solving, and root cause analysis skills • Excellent facilitation, communication, training, and stakeholder engagement skills • Strong leadership, collaboration, prioritization, and time management abilities • Ability to work in and lead a team • Ability to formulate, document, and recommend new policies and procedures • Ability to travel as required by business • Ability to lift up to 50 lbs

🏖️ Benefits

• Remote work arrangement • Opportunities for personal and professional growth • On-call availability may be required • Travel as required by business