Sage Intacct Support Specialist

🔥 14 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CBIZ

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🛡️ Insurance

🏥 Healthcare

🏭 Manufacturing

Insurance • Healthcare • Manufacturing

CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations.

📋 Description

• Provide post-implementation support to Sage Intacct clients • Serve as the primary contact for client support requests and inquiries • Diagnose, troubleshoot, and resolve Sage Intacct application, configuration, and process issues • Respond to support tickets within service-level expectations • Document support activities, resolutions, and recommendations • Escalate complex issues to internal teams or Sage support resources • Communicate issue progress and resolutions effectively to clients • Build trusted relationships with clients and key stakeholders • Advise on Sage Intacct functionality, best practices, and process optimization • Support client health reviews and improve system utilization • Serve as a subject matter expert on Sage Intacct modules and capabilities • Assist with reporting, dashboards, workflows, and configuration changes • Support testing and validation for system updates and enhancements • Collaborate with implementation, consulting, account management, development, and Sage support teams • Create support documentation, knowledge base articles, and client-facing materials • Identify recurring issues and recommend process improvements • Participate in training, professional development, and continuous improvement initiatives

🎯 Requirements

• High School diploma or GED required; Bachelor's degree preferred • 3 years of experience in a related field • Must have and preserve required licenses • Professional certifications relative to area of expertise • Ability to work in a team environment • Competence in presentations using visual aids, verbal delivery, and engaging presentation techniques • Proficient use of applicable technology • Verbal and written communication across all organizational levels, internally and externally • Ability to travel based on client and business needs • 3+ years of Sage Intacct consulting, implementation, or support experience • Deep knowledge of Sage Intacct core financials and related modules • Strong understanding of ERP best practices and business process improvement • Experience supporting clients and resolving application, process, and reporting issues • Ability to manage multiple priorities and support requests in a fast-paced environment • Strong analytical, troubleshooting, and problem-solving abilities • Experience working directly with finance, accounting, and operational stakeholders • Ability to translate technical concepts into user-friendly guidance • Proficiency with Microsoft Office Suite and collaboration tools • Sage Intacct certifications strongly preferred

🏖️ Benefits

• Professional certifications relative to area of expertise • Training and professional development activities • Remote work arrangement