Customer Trainer

Job not on LinkedIn

🔥 4 minutes ago

💵 $62.6k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

Where this job comes from

Posted on CCC Intelligent Solutions's careers page, not through a job board

First seen by Remote Rocketship 4 minutes ago

Logo of CCC Intelligent Solutions

CCC Intelligent Solutions

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Deliver engaging virtual and in-person product training for customer end users, administrators, and other stakeholders • Develop and maintain strong knowledge of assigned CCC products and workflows • Communicate product functionality, practical application, and business value • Assess customer training needs, business objectives, audiences, workflows, and success criteria • Coordinate training agendas, participants, technology requirements, and delivery details • Manage multiple training engagements and priorities, including preparation, delivery, follow-up, and administration • Provide reporting on training status, audiences, user counts, outcomes, and follow-up actions • Identify recurring customer learning needs, workflow challenges, and product feedback • Partner with Implementation, Client Success, Product, and other teams to support customer readiness and product adoption • Manage business travel and expenses according to company guidelines

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience • Experience facilitating customer, employee, classroom, or other adult-learning programs in virtual and/or in-person environments • Experience in insurance, automotive collision, education, software training, or a technology environment is preferred • Strong presentation, public-speaking, and on-camera facilitation skills • Ability to learn complex products, technology, and workflows and translate them into clear, practical instruction • Ability to assess audience needs and adapt training delivery to different roles, workflows, and business objectives • Strong written and verbal communication skills • Strong organizational and time-management skills • Ability to work independently in a remote environment while collaborating effectively across teams • Ability to maintain a flexible schedule to support customer training across U.S. time zones • Ability and willingness to travel up to 30%–50% • Valid driver’s license • Video interview required; candidates may not use generative AI or automated assistance during interviews unless explicitly allowed

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups • Remote work with 30%–50% travel • Flexible schedule to support customer training across U.S. time zones

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