Senior CX Trainer

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🔥 0 minutes ago

🐊 Florida, Nebraska, +1 more states – Remote

🐊 Florida – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote

💵 $58k - $71k / year

⏰ Full Time

🟠 Senior

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Travefy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

✈️ Travel

📣 Marketing

☁️ SaaS

💰 $50k Seed Round - Tripeese on 2013-04

Travel • Marketing • SaaS

Travefy is a SaaS platform built for travel advisors, agencies, tour operators, DMCs, and DMOs that centralizes itinerary building, proposals, CRM, website and marketing tools, and mobile trip experiences. It provides a drag-and-drop itinerary builder, proposal and quote tools, invoicing and commission tracking in a secure CRM, branded website and landing page creation, a mobile app with live flight updates and offline access, and integrations with hundreds of suppliers to streamline travel business operations and client communication.

📋 Description

• Deliver live 1:1 customer trainings over Zoom, especially during customers' first 90 days • Deliver recurring group trainings, office hours, host agency and consortia sessions, and onboarding cohorts • Conduct solo onsite trainings at partner headquarters • Represent Travefy at selected conferences and partner events, including booths, breakout sessions and partner dinners • Establish training quality standards and QA rubrics • Onboard and coach other trainers • Build and refresh training curriculum, recordings and certifications as product features ship • Prepare, deliver and follow up on every training session • Observe teammates' sessions and provide feedback • Share customer feedback with Product, CX and account teams • Report to the Director of Client Experience and collaborate with CX, Strategic Accounts, sales and product teams

🎯 Requirements

• Three or more years delivering customer training, ideally in SaaS • Real-time experience in front of a room, not just on Zoom • Ability to train groups of 10 to 100 and handle live questions and competing perspectives • Ability to learn a product thoroughly and explain it simply • Ability to work effectively with senior people and partner leadership • Ability to uphold quality standards and coach teammates • Comfortable traveling independently and representing Travefy at onsites and events • Authorized to work in the United States • Experience using Travefy, travel industry experience, experience with host agencies, consortia or advisor networks, experience with Intercom, HubSpot, Zoom webinars or a learning platform, and experience building curriculum or certifications are bonuses

🏖️ Benefits

• Quarterly KPI bonus • Health, Dental & Vision insurance for you and your family • Life and Disability insurance • 401(k) with automatic company contribution • Unlimited Vacation • Annual Travel Stipend • Annual all team retreat to connect the whole company in person • Technology and learning budgets • Remote opportunity or hybrid work arrangement

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