Product Client Success Manager – First Party Casualty

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $78.6k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Build deep expertise in First Party Casualty claims workflows, industry trends, and CCC solutions supporting carriers throughout the claims lifecycle • Partner with carrier customers to drive adoption, utilization, and business value realization across assigned solutions • Identify operational challenges, claims process inefficiencies, and improvement opportunities addressable through CCC technology • Demonstrate measurable value and ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics • Support customers with workflow optimization, best practice recommendations, and expansion of solution use cases • Partner with Strategic Client Success Managers, Sales, Product, and other cross-functional teams to execute account strategies and achieve customer goals • Share industry insights, emerging trends, and best practices to help customers maximize the value of their CCC investment • Success measured by time to value, product adoption, renewal and expansion, and net revenue retention

🎯 Requirements

• 5+ years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success, Account Management, Consulting, Operations, or related roles • Deep understanding of first party casualty claims processes, workflows, claim handling practices, and carrier operations • Experience working directly with insurance carriers, claims organizations, or insurance technology solutions • Ability to quickly develop expertise in complex technology solutions and connect them to customer business outcomes • Strong analytical skills and comfort using data to identify trends, diagnose issues, and drive action • Ability to translate technical capabilities into meaningful customer value and operational impact • Intellectually curious, asking thoughtful questions and quickly getting to the root of business challenges • Comfortable working in ambiguity, developing a point of view, testing approaches, and adjusting as needed • Commercial mindset with accountability for customer outcomes, retention, and growth • Experience supporting claims transformation, digital claims initiatives, or operational process improvement efforts is preferred • Video interview required • Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups • Bonus and/or commission eligibility