Senior Customer Success Manager, North America

🕒 September 16

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Own conference-level relationships and renewals across Division I conference partnerships • Coordinate with school-level Customer Success Managers, Product Success Managers, Sales, and Business Development • Build Teamworks' presence at the conference level and create opportunities to demonstrate value • Lead the conference-wide renewal process end to end • Build workback and strategic plans ahead of renewal dates to mitigate risk • Drive adoption and value delivery of conference-wide products used by member schools and conference offices • Identify opportunities for expanded product usage • Identify and develop cross-sell and upsell opportunities across the Collegiate market • Build a strategic conference-level customer success function from scratch • Collaborate across Collegiate Customer Success, Product Success, and Sales teams

🎯 Requirements

• Senior administrative experience within a collegiate athletic department or collegiate conference office, such as Deputy Commissioner, Associate Athletic Director, Senior Associate Commissioner, or Deputy Athletic Director • Working knowledge of how conference offices operate internally and support member institutions • Project management experience managing complex, multi-stakeholder initiatives to completion • Relationship management experience, ideally with conference office administrators or senior athletic department staff • Strong cross-functional collaboration skills coordinating internal teams and external stakeholders • Experience using Teamworks products • SaaS company experience and understanding of renewal and expansion cycles preferred • Legal right to work in the indicated location without employer sponsorship now or in the future • Must be located in the United States

🏖️ Benefits

• Pay-for-performance compensation framework • Career advancement opportunities • Opportunity to contribute to game-changing innovations • Long-term financial security opportunities • Reasonable accommodations during the hiring process • Equal employment opportunity and affirmative-action commitment

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