Registration Services Specialist

Job not on LinkedIn

🔥 16 minutes ago

🗿 South Dakota – Remote

🗿 South Dakota – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Configure, maintain, and validate client product setup, including user access, portal logins, password administration, product-line setup, and mailbox setup • Set up and maintain Direct Repair Program (DRP) configurations so repair facilities can receive electronic assignments from insurance carriers • Enter setup information for new customer rollouts and ongoing maintenance post implementation rollouts based on requirements provided by implementation teams • Review incoming requests, follow documented processes, and use available resources to determine the appropriate setup, routing, or response • Respond to internal and external customer questions related to setup, access, configuration maintenance, routing, and product support • Troubleshoot access and setup issues, escalating or partnering with internal teams when additional support is needed • Partner with Implementation, Client Support, Automotive Services Group, and other internal teams to resolve requests and clarify customer requirements • Maintain CLEAR records to support ongoing configuration maintenance • Manage a high volume of detail-oriented work while balancing accuracy, quality, and productivity in a fast-paced environment

🎯 Requirements

• High school diploma or equivalent required • College degree preferred • 1 to 2 years of customer service, administrative support, data entry, or related experience • Strong attention to detail and accuracy when entering, reviewing, or maintaining information • Ability to organize and prioritize multiple requests while meeting quality and productivity expectations • Comfort following documented processes, adapting to workflow changes, and identifying when additional guidance is needed • Ability to work independently in a fast-paced environment while maintaining a high level of accuracy • Clear written and verbal communication skills with the ability to collaborate with internal teams and customers • Working knowledge of Microsoft Outlook, Excel, and Word • Availability to work Monday through Friday, 10:00 AM to 7:00 PM Central Time • A video interview is required for this position • Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise

🏖️ Benefits

• Bonus and/or commission eligible • 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups • Occasional voluntary weekend overtime may be available during catastrophe-response periods