Credit Services Specialist

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

💵 $19 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Review incoming lien waiver requests and sworn statements for accuracy, completeness, and compliance with internal guidelines • Validate supporting documentation, including proof of payment, invoices, and job information • Ensure compliance with state-specific lien waiver laws and internal risk policies • Use Billtrust to confirm customer payments, remittance details, and cash posting status • Navigate Trilogy to access customer job information, invoice data, order history, and account notes • Use a Notary platform to electronically process notarized lien waivers when required • Use the Handle Platform to execute waivers • Communicate with customers, sales teams, and field credit regarding waiver requests • Manage a high volume of daily emails and take inbound calls • Serve as the primary point of contact for a nationwide customer base • Act as a liaison between customers and customer-facing associates/departments • Ensure timely and accurate resolution of account-related issues • Investigate and troubleshoot customer problems and provide appropriate solutions

🎯 Requirements

• 1–3 years of credit experience • Effective verbal and written communication • Knowledge of Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Access • Strong and accurate data entry skills • Ability to perform basic math functions • Proven track record of responding quickly to customer needs • Ability to make decisions in a timely manner • Ability to react well in a fast-paced environment and adapt to change • Ability to prioritize workload, balance multiple demands, and meet timelines • Eagerness to learn and strong critical thinking skills • Highly detail-oriented • Outstanding interpersonal skills • Understanding of construction lien waivers would be a plus

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility