Credit Services Specialist

Job not on LinkedIn

🕒 June 16

🇺🇸 United States – Remote

💵 $19 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Review incoming lien waiver requests and sworn statements for accuracy, completeness, and compliance with internal guidelines. • Validate supporting documentation (proof of payment, invoices, job information). • Ensure compliance with state-specific lien waiver laws and internal risk policies. • Use Billtrust to confirm customer payments, remittance details, and cash posting status. • Navigate Trilogy to access customer job information, invoice data, order history, and account notes to ensure waiver accuracy. • Use a Notary platform to electronically process notarized lien waivers when required by state regulations or customer contracts. • Use the Handle Platform to execute waivers. • Communicate with customers, sales teams, field credit regarding waiver requests. • Responsible for managing a high volume of emails daily and take inbound calls. • Serve as primary point of contact for nationwide customer base ensuring consistency of service. • Act as a liaison between customers and customer-facing associates/departments. • Ensure timely and accurate resolution of account‑related issues while maintaining best-in-class customer service. • Resolve customer issues by investigating and troubleshooting problems and providing appropriate solutions.

🎯 Requirements

• Credit experience of 1 - 3 years • Effectively communicate verbally and in writing • Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.) • Must have strong and accurate data entry skills • Perform basic math functions • Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner • Ability to react well in a fast-paced environment and adapt to change • Ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required • Eagerness to learn and strong critical thinking skills required • All applicants must be highly detail oriented and have outstanding interpersonal skills • Understanding of construction lien waivers would be a plus

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities