RX Fulfillment Coordinator

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Deliver exceptional service to members, providers, and pharmacies through incoming and outgoing calls and emails • Process prescriptions accurately and timely under prescriber and supervisor supervision in a call-center environment • Provide direct support to Teladoc providers • Receive and de-escalate escalated patient or provider calls • Initiate and submit online prior-authorization requests to health insurance carriers • Manage daily task lists to meet department performance metrics • Maintain detailed and accurate case documentation in the administrative system • Maintain confidentiality and adhere to applicable regulations, including HIPAA • Perform other assigned duties

🎯 Requirements

• Weekday and weekend availability from 2:00pm to 10:30pm CST, with Tuesday and Wednesday off • Availability for a 365/24/7 operation, including holidays • High school diploma required • Active national Pharmacy Technician Certification, Medical Assistant Certification, or Licensed Practical/Vocational Nurse license • Minimum 2 years of experience as a Pharmacy Technician, Medical Assistant, or LPN/LVN • Minimum 1 year of experience in a call-center environment • Knowledge of healthcare and medical terminology • High familiarity with prescription medications • Willingness to work outside established hours when needed • Ability to maintain department productivity standards • Ability to work in a fast-paced call-center environment • Ability to work independently and recognize when escalation is warranted • Exceptional customer service skills • Strong written and verbal communication skills • Strong time-management and organizational skills • High computer literacy and ability to manage multiple systems • Ability to learn procedures and adapt to changes • Ability to multitask while maintaining accuracy • Ability to handle confidential information discreetly • Must be currently authorized to work in the United States without visa sponsorship now or in the future • Bilingual English/Spanish is a plus

🏖️ Benefits

• Performance bonus eligibility • Benefits, subject to eligibility requirements • PTO accrual of 5.84 hours for each bi-weekly pay period during the first year • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Inclusive benefits program centered around employees and families • Career growth opportunities • Candidate resources and recruiter support