Senior Client Success Manager

🔥 46 minutes ago

🇺🇸 United States – Remote

💵 $119k - $160k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Lead managers and senior individual contributors across Strategic CSM teams • Turn Client Success strategy into clear priorities, operating rhythms, and execution plans • Build alignment across teams so work is connected, handoffs are clear, and customers get a consistent experience • Coach leaders, raise the quality of execution, and strengthen the broader management bench • Partner with senior leaders across the organization to improve outcomes, remove friction, and drive change • Help solve high-impact customer, team, and operating model issues as they arise • Build scale by improving structure, consistency, and accountability across the organization

🎯 Requirements

• 10+ years in B2B SaaS, ideally in Client Success, Account Management, or a similar enterprise role • 5+ years leading managers and teams of teams • Strong executive presence and ability to build trusted relationships with VP and C-level stakeholders • High standards for your work and how you show up, with a strong sense of ownership and the ability to bring others along with you • Intellectually curious, asking good questions and getting to the heart of problems quickly • Comfortable in ambiguity, forming a point of view, testing it, adjusting, and moving forward without waiting for direction • Commercial mindset, accountable for customer value and growth • Tell stories with data that move leaders to act • Build trusted relationships with VP and C-level stakeholders.

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups