Student Service Advisor

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⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $18 / hour

⏰ Full Time

⚪️ Entry-level

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Colorado Christian University - College of Adult & Graduate Studies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1914

📚 Education

Education

Colorado Christian University - College of Adult & Graduate Studies is the flagship Christian university in the Rocky Mountain region, established in 1914. It is committed to providing Christ-centered higher education that transforms students to impact the world with grace and truth. The university offers over 200 academic programs, including undergraduate, graduate, and dual enrollment options. The College of Adult & Graduate Studies, also known as CCU Online, serves adult learners globally, emphasizing flexibility and accessibility with over 100 online degree program options. CCU is recognized for its academic excellence, spiritual growth initiatives, and community engagement, making it one of the fastest-growing universities in the United States.

📋 Description

• Contribute to CCU’s mission by guiding and encouraging students to fulfill their God-given calling and educational goals by providing quality, Christ-centered advising. • Answer student questions via phone, email, and in-person advising appointments; documents details in student’s record. • Initiate outbound calls to students to assess early intervention needs, build advisor/advisee relationships and ascertain obstacles to course completion or registration. • Analyze, organize, and update reports, spreadsheets, and templates. • Interpret and analyze student data in order to proactively contact students and achieve monthly retention goals. • Partner strategically with other departments to facilitate and process time-sensitive student requests. • Prepare and plan for future blocks/semesters; collaborate with colleagues on special projects; attend team meetings and training webinars/conference calls. • Perform other duties as assigned.

🎯 Requirements

• High technology proficiency; fluency in Microsoft Excel and Outlook. • Confidence with a high level of inbound/outbound calls; proven ability to articulate clearly and persuasively, yet professionally, with students. • Self-confidence, patience, empathy, and availability when building rapport with students; ability to understand and adapt quickly to multi-generational needs and characteristics. • Ability to be a creative, out-of-the box thinker who takes initiative to find solutions while clarifying and enforcing CCU’s expectations and policies. • Flexibility, a teachable spirit, and openness to change; ability to proactively locate appropriate resources to assist with unfamiliar situations; confidence in asking questions, and ability to recognize and learn from mistakes. • Consistently cohesive working relationships, ability to view conflict positively and operate with honesty and respect in all communication. • Disposition to enjoy a high-energy call center-type work environment, maintain focus amidst unexpected distractions, and manage disruptions with professionalism. • Previous advising, student service, higher education, public relations, customer service, or similar experience preferred. • Bachelor’s degree (preferred). • Bilingual speaking and writing proficiency in Spanish/English preferred.

🏖️ Benefits

• Tuition waiver program • Excellent healthcare • Generous paid time off • Matching 403(b) retirement plan • Additional organizational paid benefits and voluntary benefit offerings