Student Advisor

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $48.4k - $60.5k / year

⏰ Full Time

⚪️ Entry-level

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Keypath Education

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

☁️ SaaS

⚕️ Healthcare Insurance

Education • SaaS • Healthcare Insurance

Keypath Education is a global educational technology company that partners with universities to deliver market-led, online higher education programs. Founded in 2014, Keypath works with over 40 university partners to design and deliver career-relevant online education solutions. The company is a leader in online healthcare education, focusing on addressing global healthcare challenges and supporting universities in offering industry-aligned degrees. Keypath's end-to-end technology and data platform, KeypathEDGE, drives program design, student support, and outcomes, making them a prominent player in the global EdTech space.

📋 Description

• Completes outreach via phone, email, and text message as outlined by program-specific engagement strategies. • Responds to student inquiries via phone, email, and text message. • Collaborates with Enrollment Advisor to successfully onboard new students as required by program. • Documents all student communication and maintains relevant data points in CRM and other systems. • Documents relevant communication with cross-functional team members and performs any required action items. • Understands the fluctuations of their student population and works with Associate Director to achieve retention and placement goals. • Confirms final student and enrollment numbers at close of term for Enrollment Verification. • Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators. • Communicates with university partner faculty or advisor contacts via email as appropriate within designated timeframe. • Provides timely escalations to Associate Director for communication to university partner or internal stakeholders.

🎯 Requirements

• Bachelor's degree is required • At least 1-2 years of related experience (i.e., Student Advising, Call Center, In/Out Bound, Customer Service) required. • Experience working in higher education or similar environment highly preferred. • Understands the needs and challenges faced by adult learners. • A passion for excellence and adaptability. • Excellent written and verbal communication skills. • Ability to multitask, prioritize, and deal with ambiguity. • Aptitude to research, critically think about, and analyze student records and policy for resolution. • A strong attention to detail including skills in record keeping and records management. • Strong interpersonal, problem solving, and customer service skills. • Outstanding listening and comprehension skills. • A genuine interest and commitment to help students achieve their goals. • Ability to work independently in the absence of supervision.

🏖️ Benefits

• Embrace the flexibility of remote, hybrid, and flexible work options. • Access a competitive array of medical, vision, and dental insurance plans. • Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs. • Invest in your future with our tuition reimbursement and professional development programs. • Secure your retirement with our 401(k) retirement contributions and company matching. • Enjoy our paid leave policies designed to ensure you have the time to rest and recharge. • Company-supported life and AD&D insurance, along with short-term and long-term disability coverage. • Inclusive parental leave programs designed to support you and your family.