Customer Success Specialist

🔥 48 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Partner with the assigned CSM/CSS to support best ‑ in ‑ class service for clients • Provide guidance on navigating CDK systems • Deliver foundational product walk ‑ throughs and basic workflow guidance for end users • Follow established utilization benchmarks and guide customers on standard best practices to achieve them • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials • Document all client interactions, action items, and outcomes in internal systems with high accuracy • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics • Support value conversations by reinforcing how standard features and workflows help achieve client goals • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities • Perform other related duties as assigned

🎯 Requirements

• Strong written and verbal communication skills • High sense of urgency; able to de ‑ escalate routine issues using empathy • Effective time management and consistent on ‑ time delivery of assignments • Exhibits a strong customer service-oriented mindset • Organization and prioritization skills; attention to detail in documentation • Ability to clearly explain product fundamentals and standard workflows • Familiarity with dealership operations or business process environments • Associate’s degree or equivalent experience • Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis • Ability to work independently with guidance from CSS/CSM and collaborate within a team • Comfortable operating in a remote and travel role • Ability to Travel up to 25% to dealership locations

🏖️ Benefits

• Medical • Dental • Vision • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement