Digital Enablement Support – CRM, CPQ, PSA

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $89.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Respond to internal end-user inquiries through Help Desk tickets, Teams chats, and [email protected] email • Provide total customer care and support for CRM, CPQ, and PSA tools • Build relationships with technical and non-technical teams, including Product Managers, Product Owners, Developers, Digital Engagement Managers, and Product Marketing • Build relationships with product end users across Sales, Integrated Tech Services/Solutions and Services, Operations, PPM, and Finance • Develop communications to solve end-user challenges • Work with WhatFix and Product Marketing to create PDFs, videos, and other enablement materials • Craft messaging frameworks highlighting product value and unique selling propositions • Ensure messaging consistency across communication channels • Contribute to presentations, sales enablement tools, FAQs, release notes, and product videos • Speak, present, and demo capabilities to stakeholders

🎯 Requirements

• Bachelor’s degree or equivalent experience required • 3+ years of Business Analyst, Product Marketing, Product Management, Professional Services or Technology experience • Strong analytical and problem-solving skills • Proven track record of managing end user questions and requests • Excellent communication and presentation skills • Experience with Salesforce is required • Strong verbal and written communication skills • Ability to manage competing priorities and meet prioritized deadlines • Proficiency in Microsoft Office applications • Ability to effectively present data to stakeholders • Track record of identifying process improvements and making recommendations • Strong negotiation skills • Familiarity with Salesforce CRM, Salesforce CPQ, and Certinia PSA preferred

🏖️ Benefits

• Benefits information provided at https://cdw.benefit-info.com/ • Salary ranges may be subject to geographic differentials • AI-enhanced learning and experimentation culture • Equitable, transparent, and respectful hiring process