Customer Success Manager – Government Solutions

🔥 0 minutes ago

🏛️ District of Columbia, Illinois, +3 more states – Remote

🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $105k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Equifax

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

🔒 Cybersecurity

💰 $1M Post-IPO Equity on 2009-09

Finance • Fintech • Cybersecurity

Equifax is a global data, analytics, and technology company that plays a crucial role in the economy by providing risk modeling, credit reporting, identity protection, and other services to financial institutions, employers, and government entities. With a headquarters in Atlanta and nearly 15,000 employees worldwide, Equifax operates in 24 countries and leverages a unique combination of differentiated data, analytics, cloud technology, and artificial intelligence to empower critical decision-making for its clients.

📋 Description

• Partner with State Account Executives to map agency objectives, drive solution adoption, and identify strategic revenue expansion opportunities • Act as a public sector subject matter expert, leading client onboarding, system integration planning, and ongoing technical enablement • Conduct regular performance reviews and value-realization assessments to analyze data utilization, optimize billing structures, and mitigate churn risk • Lead cross-functional alignment with operations, engineering, and product teams to resolve client technical feedback and inform future platform enhancements • Develop automated data reporting workflows using modern productivity tools to deliver weekly, monthly, and quarterly performance metrics to key stakeholders • Support end-to-end account health, assisting with strategic planning, customer advocacy, and operational support

🎯 Requirements

• Bachelor's degree or relevant work experience • 3+ years of experience in enterprise customer success, strategic account management, or technical consulting • 1+ years of direct experience supporting state government agencies is strongly preferred • Proven capability to act as a cross-functional liaison across sales, product, and technical customer support organizations • Strong project management track record with demonstrated success driving client retention and adoption metrics • Ability to travel up to 50% • Experience using or building AI productivity tools, prompt engineering, or modern automation platforms to drive operational efficiencies • Deep knowledge of government contract structures, public sector data compliance standards, and agency procurement workflows • Professional certifications in Customer Success (e.g., SuccessHACKER, Gainsight) or Agile/Project Management methodologies

🏖️ Benefits

• Incentive compensation program at approximately 20% • Comprehensive compensation and healthcare packages • 401k matching • Paid time off • Organizational growth potential through an online learning platform with guided career tracks