Client Success Manager – Implementation

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

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Soulside AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $2.9M Seed on 2024-02

Consulting • Marketing • Healthcare

Soulside AI is an AI-driven SaaS platform built specifically for behavioral health providers that automates clinical documentation, compliance, revenue cycle management, and attendance for individual and group sessions. The system uses patent-pending speaker recognition and advanced audio processing to create accurate, per-participant notes, integrates with any EHR for one-click note transfer, and provides real-time clinical and operational analytics while maintaining HIPAA-compliant, zero-audio-storage security. Designed for B2B deployment in treatment facilities (mood disorders, substance use, eating disorders and similar programs), Soulside AI emphasizes rapid implementation, measurable time savings, and hands-on support for adoption and compliance.

📋 Description

• Own a book of 6–8 accounts end to end, including weekly touchpoints, adoption tracking, renewals readiness, and serving as the client's first call • Maintain the single source of truth for commitments across clients and internal teams • Draft and send client communications, escalating strategic or sensitive threads to the Director • Run implementation logistics for new client launches, including kickoff scheduling, workflow mapping, template intake, hardware surveys and deployment, and go-live coordination • Deliver training to clinicians, supervisors, and administrative staff • Drive adoption from first login through steady-state usage • Track each launch against clear milestones • Own first-line triage of client-reported issues in the ticketing system by reproducing, documenting, prioritizing, and routing issues to engineering • Follow escalations through closure and proactively communicate status to clients • Identify recurring issues and convert them into process fixes, documentation, or product feedback • Own recurring client deliverables such as weekly schedule uploads and data hygiene tasks • Build and maintain SOPs, training materials, knowledge base articles, and quick-reference guides • Keep account status current for company-wide visibility

🎯 Requirements

• 4+ years in healthcare implementation, customer success, EHR support, or clinical operations • Hands-on experience with a major EHR platform; comfort learning new systems quickly • Strong understanding of clinical workflows and the realities of behavioral health or medical practice operations • Working knowledge of HIPAA • Experience running trainings and supporting non-technical end users with patience and clarity • Exceptional written communication: clear, thorough, screenshot-friendly support responses that leave zero ambiguity • Self-directed and organized: ability to run multiple implementations and a ticket queue simultaneously without being managed task by task • Experience at a behavioral health, mental health, SUD, or eating disorder treatment organization (nice to have) • Experience at an early-stage health tech or AI company (nice to have) • Experience with a ticketing or support platform such as Zendesk or Intercom (nice to have) • Must be authorized to work in the United States and based in the US

🏖️ Benefits

• Competitive base salary plus early-stage equity • Health benefits • The chance to build the client success function at a company defining a new category in behavioral health AI