Sales & Customer Success Trainer

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mosai

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

Mosai is a company; no company text was provided for analysis. Please provide the company description or additional details so I can generate an accurate summary and select relevant industries.

📋 Description

• Deliver onboarding and training programs for new Sales and Customer Success team members • Serve as the primary training resource for new hires, providing coaching, guidance, and ongoing development • Build, maintain, and continuously improve onboarding curricula covering product knowledge, sales methodology, industry expertise, and role-specific competencies • Partner with Product, Product Marketing, Clinical, and other subject matter experts to develop and maintain product and industry training materials • Create and deliver training programs for new products, features, and company initiatives • Facilitate instructor-led training sessions, workshops, role plays, and skill development exercises • Coach Account Executives on prospecting, discovery, product demonstrations, objection handling, competitive positioning, negotiations, and closing strategies • Support Account Management teams with renewals, expansion opportunities, value-based conversations, and customer retention skills • Train Customer Success Managers on adoption strategies, business reviews, renewal readiness, risk mitigation, and customer growth opportunities • Review recorded customer-facing calls and meetings to identify coaching opportunities • Develop and administer certification programs • Track onboarding progress, training participation, certification status, and skill development metrics • Identify performance gaps and deliver targeted training and coaching solutions with Sales and Customer Success leaders • Equip frontline managers with tools, resources, and coaching frameworks • Support the evaluation, implementation, and administration of learning management and enablement platforms • Meet training, onboarding, and enablement goals supporting company growth, customer retention, and revenue objectives • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree from an accredited institution or equivalent professional experience • 3+ years of experience in sales training, enablement, learning and development, or a client-facing Sales or Customer Success role with training responsibilities • Proven ability to facilitate engaging in-person and virtual training sessions for diverse audiences • Experience developing training materials, including guides, playbooks, talk tracks, demo scripts, certifications, training decks, online courses, assessments, and reinforcement tools • Strong coaching and feedback skills with the ability to influence behavior change and improve performance • Experience supporting and reinforcing a structured sales methodology • Strong presentation, communication, and interpersonal skills • Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously • Ability to build effective partnerships and collaborate across Sales, Customer Success, Product, Marketing, and other cross-functional teams • Self-directed work ethic, learning agility, and ability to thrive in a fast-paced, evolving environment • Proficiency with business applications and productivity tools, including Microsoft Office • Experience in healthcare, home-based care, healthcare technology, or SaaS environments • Exposure to both Sales and Customer Success organizations and customer lifecycle processes • Experience supporting teams in a high-growth or private equity-backed organization • Familiarity with Salesforce, learning management systems (LMS), conversation intelligence platforms (e.g., Gong), and AI-enabled productivity tools • Experience designing and implementing training programs, certifications, and onboarding frameworks • Certification or formal training in instructional design, adult learning, facilitation, or a recognized sales methodology • Demonstrated success coaching customer-facing teams to improve performance, productivity, and customer outcomes • Eligibility to work in the United States, verified through the E-verify system if selected

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for individuals with disabilities • E-verify employment eligibility verification