Customer Success Representative

🔥 0 minutes ago

🌾 North Dakota – Remote

🌾 North Dakota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Taranis

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌾 Agriculture

🤖 Artificial Intelligence

🤝 B2B

Agriculture • Artificial Intelligence • B2B

Taranis is a leading precision agriculture intelligence platform that utilizes sophisticated computer vision, data science, and deep learning algorithms to monitor agricultural fields effectively. The company offers a full-stack solution for high precision aerial surveillance imagery aimed at preventing crop yield loss due to pests, diseases, and weeds. Their mission is to help growers maximize crop yield, improve productivity, and adopt sustainable practices, impacting over 100 agribusinesses and thousands of farmers worldwide. Founded in 2015, Taranis has raised over $100M in funding, led by a team experienced in agriculture and technology.

📋 Description

• Partner closely with the Regional Account Manager as the territory’s Customer Success lead • Serve as the day-to-day operational contact for assigned accounts • Drive pre-season onboarding alignment and expectation setting • Maintain proactive, high-touch communication throughout the growing season • Monitor account health, adoption metrics, and engagement levels • Deliver ROI reviews and seasonal business summaries to support renewal conversations • Identify in-season expansion and upsell opportunities and coordinate execution with the Regional Account Manager • Deliver virtual and in-person trainings, platform walkthroughs, and webinars • Proactively resolve customer issues with a solutions-oriented mindset • Document activity, account updates, and renewal status in Salesforce • Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution • Drive retention, renewals, customer engagement, grower enrollment, and customer adoption of Taranis’ AI-powered crop intelligence platform

🎯 Requirements

• 3+ years of experience in agricultural retail, cooperative, agronomy, or customer-facing ag roles • Strong understanding of corn and soybean production systems • Experience managing customer relationships and driving retention • Demonstrated ability to communicate value and ROI to stakeholders • Strong organizational skills with the ability to manage multiple accounts simultaneously • Results-oriented mindset with strong accountability and follow-up • Willingness to travel periodically within assigned region • Experience in Precision Agriculture or AgTech (Preferred Qualification) • Familiarity with digital agronomy tools, imagery, or data-driven platforms (Preferred Qualification) • CCA certification (Preferred Qualification) • Experience using Salesforce, Google Suite, and Zoom (Preferred Qualification)

🏖️ Benefits

• Flexibility, balance, and long-term growth • Diverse and inclusive workplace where every voice is heard • Cross-functional teamwork and collaboration • Opportunities to contribute to innovation in agriculture, technology, sustainability, and measurable impact