Partner Success Manager

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $68.1k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 $92.9M Grant on 2023-06

Logistics • Consulting • Healthcare

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Analyze lifecycle data and translate insights into clear recommendations for customers and business partner teams • Identify root causes, define and activate solutions, and deploy cross-functional support as necessary • Manage customer goals and conduct monthly or quarterly business reviews • Accelerate customers through the lifecycle journey by mapping detailed account plans for support • Onboard and train customers to use the Tranzact self-service platform • Manage Revenue Risk Assessment Dashboards and plays • Identify growth and lead opportunities to help sales drive pipeline • Handle renewals and upselling • Provide responsive, knowledgeable, efficient, and professional post-sale lifecycle support through the Tranzact portal, IVR, or email • Maintain an industry-wide perspective on best-in-class customer experience

🎯 Requirements

• Associate or Bachelor’s degree in related field, or equivalent combination of training, education and experience • Minimum of five (5) years of telecommunications industry experience • Minimum of five (5) years in a customer success like role • Excellent verbal, written, and communication skills • Ability to create and project manage a continuous experience improvement program, including scope, milestone management, engagement, execution, and change management • Understanding of various technical architectures and operating systems • Detail-oriented, accurate and excellent follow-up skills • Proficient in Microsoft Word, Excel, PowerPoint and Google products • Full working knowledge of the internet, email and web browsers • Willingness to travel up to 25%

🏖️ Benefits

• Health insurance • Life insurance • Disability retirement plans • Paid time off • Paid parental leave • Excellent dental insurance • Excellent vision insurance • Retirement 401(k) Savings Plan • Sales roles may be eligible to participate in a sales incentive plan • Non-sales roles may be eligible to participate in a discretionary annual incentive plan