Customer Success Manager

🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Drive customer retention and growth through adoption, support, and value demonstration • Own and develop Digital and Smart Business Engagement model customers • Nurture and support customers throughout the customer journey • Meet renewal and customer satisfaction targets • Drive customers to become referenceable • Develop, maintain, and deliver Customer Journey artifacts • Track all customer-related interactions and updates in Salesforce • Monitor customer growth and changes in personnel • Increase customers’ utilization of QAD products • Partner with global sales executives regarding customer issues, support escalations, events, and growth • Support deal execution, including coordination with customers’ procurement groups • Notify sales executives of new opportunities and leads from existing customers • Work flexible hours based on customer needs and milestones • Travel internationally occasionally

🎯 Requirements

• Bachelor’s or Master's degree • 3 to 5+ years of sales-related experience, project implementation, and/or customer service experience • 2-4 year ERP/SaaS software experience a plus • Work authorization required; QAD does not offer sponsorship • Ability to meet regular renewal and customer satisfaction targets • Ability to analyze data and identify patterns or trends using analytical tools and methods • Ability to draw meaningful insights from data to inform decision-making • Ability to persuade peers and gain buy-in for proposed changes or initiatives • Ability to articulate thoughts and ideas with confidence • Ability to provide constructive feedback • Active participation in team meetings and discussions • Ability to build rapport with clients and colleagues through active listening and empathy • Ability to handle routine client interactions independently and resolve common issues or concerns • Ability to promote cross-functional partnerships in knowledge sharing and best practices

🏖️ Benefits

• Medical, dental and vision coverage • 401(k) plan with company match • Short-term and long-term disability coverage • Life insurance • Paid time off • Parental leave • Well-being programs • Flexible hours • Opportunity to join a growing business focused on key growth segments • Collaborative culture • Growth and opportunity • Occasional international travel