Customer Success Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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ParentSquare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

📋 Description

• Manage new ParentSquare Pay account setup from intake to activation • Set up Stripe/bank accounts and guide districts through government-entity verification (KYC) • Configure GL codes, payment roles/permissions, fee structures, and approval workflows • Own and manage a portfolio of ParentSquare Pay accounts • Build relationships with school and district finance decision-makers • Drive post-setup adoption through 30/60/90-day check-ins and account-health monitoring • Remove blockers and drive accounts to first transaction and sustained usage • Run onboarding trainings, webinars, drop-in office hours, and best-practice sessions • Troubleshoot payment reporting, reconciliation, and payout timing questions • Re-onboard accounts after staff turnover and process account updates or escalations • Identify opportunities to expand payment use cases and partner with CS/Sales on renewals • Surface configuration friction, feature gaps, and customer feedback to Product Management and Engineering

🎯 Requirements

• 2+ years of relevant Customer Success, Account Management, or Implementation experience within a SaaS, Fintech, or software environment • Experience working with or supporting K-12 schools, districts, or EdTech platforms is strongly preferred • Comfort working inside technical/financial systems and confidence troubleshooting them methodically • Experience with Stripe/Stripe Connect or payment gateways is a plus • Data-literate mindset with the ability to act on usage/account-health metrics to prioritize proactive outreach • Excellent communication, project management, and relationship-building skills with non-technical school staff • Extreme attention to detail; comfortable being the last line of defense on setups involving real money

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • PTO that increases each year • 15 paid holidays, including your birthday • Fully remote work arrangement • Tools and equipment provided for a home office