Customer Success Consultant

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $81.5k - $122.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Millennium Physician Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

👥 B2C

🧘 Wellness

Healthcare • B2C • Wellness

Millennium Physician Group is one of the largest physician-led healthcare provider organizations in Florida, operating more than 200 locations and over 900 clinicians. The group provides primary care, numerous medical specialties, walk-in and urgent care clinics, virtual care/telehealth services, and patient-facing tools like a patient portal and mobile app for scheduling, billing, and medical records access. Millennium focuses on coordinated, patient-centered clinical care across a broad range of specialties.

📋 Description

• Serve as the primary point of contact for a portfolio of clients • Build strong, trusted client relationships • Lead Annual Business Reviews and strategic discussions with senior stakeholders • Understand client goals and align solutions accordingly • Translate data into insights and actionable recommendations • Drive adoption of behavioral health, chronic condition management, and care navigation programs • Partner with clients to improve engagement, care utilization, and total cost of care • Guide clients through program design, configuration, and optimization • Provide expertise on benefits administration, practice management workflows, and union-related considerations • Identify and address performance gaps with proactive solutions • Partner with Product, Implementation, and Sales teams to advocate for client needs • Support renewals and expansion opportunities by articulating value and impact • Contribute to best practices and scalable Customer Success strategies

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Consulting • Experience working in or with practice management (health systems, clinics, or provider operations) • Experience working with labor unions or unionized populations • Strong understanding of healthcare benefits and/or digital health solutions • Strong understanding of employer-sponsored healthcare models • Experience supporting large, complex clients (enterprise or multi-stakeholder environments) • Background working with benefits leaders, HR teams, or health plans • Familiarity with collective bargaining environments and union dynamics • Based in or near the Seattle area