Client Success Executive

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Serve as the single point of accountability for assigned client relationships • Own relationships across all organizational levels, including CEOs, COOs, CFOs, administrators, and frontline staff • Lead recurring Strategic Business Reviews (SBRs) • Build annual IT roadmaps aligned with clients’ operational goals • Anticipate and resolve client concerns before escalation • Identify and close expansion opportunities involving hardware refreshes, infrastructure upgrades, licensing, and project work • Quote and scope solutions with Solutions Architect and TAM teams • Move opportunities from discovery through proposal to signed approval • Translate technical findings into business conversations focused on outcomes, risk reduction, and ROI • Own account lifecycle calendars, including warranties, licensing renewals, and contract timelines • Present lifecycle and budget updates proactively • Act as the non-technical escalation point for service concerns • Facilitate internal resolution across Service, TAM, and Project teams • Maintain transparent client communication during escalations • Partner with TAM and Projects teams to execute client initiatives • Partner with Solutions Architect on complex client scoping and achievable recommendations • Drive performance across expansion revenue, client retention, SBR completion, lifecycle execution, and client satisfaction

🎯 Requirements

• 7+ years in a senior account management, client success, or client executive role in managed services, IT services, or a related technology field • Proven track record managing relationships with C-suite and VP-level buyers at complex, multi-site organizations • Ability to understand and clearly articulate the business implications of technology to executive audiences without jargon • Technical fluency sufficient to engage credibly with engineering teams and shape client-facing recommendations • Consultative, confident communication skills • Organized and accountable approach to managing a book of business • Experience working with or within assisted living or skilled nursing facility (SNF) organizations is required • Understanding of healthcare operational pressures, regulatory environment, and decision-making structures • Operations-side healthcare background is preferred

🏖️ Benefits

• Performance-based commissions/bonuses • Health, dental, and vision benefits • PTO and paid holidays • Leadership invested in making this role successful • Root cause culture focused on permanently fixing problems • Proactive technical team generating findings and opportunities