Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Build customer relationships by learning customer goals, needs, and initiatives • Monitor customer health indicators, engagement trends, adoption metrics, and renewal risks • Identify at-risk customers and develop proactive retention and satisfaction action plans • Drive adoption of Henry Schein One solutions and workflows • Provide strategic recommendations based on customer objectives, workflows, and industry best practices • Identify product utilization and process optimization opportunities • Communicate with practice owners, office managers, DSO leaders, and executive stakeholders • Serve as primary customer point of contact and coordinate with other teams • Provide strategic oversight across the customer lifecycle to achieve rapid time-to-value • Promote professional services options • Develop customer success stories from successful customers • Track client records and data in the CRM • Report on assigned customers, opportunities, issues, and renewal likelihood • Develop understanding of the dental industry and regional issues affecting customers • Share best practices with the Customer Success team • Facilitate customer escalation resolution • Travel typically less than 10%

🎯 Requirements

• Bachelor’s degree or global equivalent in related discipline • Typically, 3 to 5 or more years of increasing responsibility in applicable professional experience • Experience managing a large customer base of 100+ accounts preferred • Proficient with tools, systems, and procedures • Basic planning/organizational skills and techniques • Good decision-making, analysis, and problem-solving skills with ability to multitask • Good verbal, public speaking, written communication, and presentation skills • Good interpersonal skills • Basic conflict resolution skills • Developing professional credibility • Experience using a CRM and/or Customer Success platform preferred • Achieved or exceeded retention goals in prior roles • Ability to quickly develop solid customer relationships over the phone • Ability to connect customers with relevant product offerings • Ability to successfully prioritize reactive and proactive tasks • Master’s degree or global equivalent nice to have • Good understanding of industry practices nice to have • 5+ years of Customer Success or account management experience nice to have • 5+ years of in-office dental practice experience nice to have

🏖️ Benefits

• Health coverage • Retirement savings with company match • Paid time off (PTO) • Paid parental leave • Wellbeing resources • Education support • Medical, Dental and Vision Coverage • 401K Plan with Company Match • Short Term Disability • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities • Bonus target