Customer Success Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SEARADAR

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏨 Hospitality

📦 Logistics

💼 Consulting

💰 Seed Round on 2021-11

Hospitality • Logistics • Consulting

SEARADAR is a full-cycle online concierge service dedicated to yacht charters, providing an easy and efficient way for users to search and book yachts for their travels. The platform offers a comprehensive selection of over 20,000 yachts across popular destinations such as Croatia, Greece, and Italy. Users can receive personalized choices, make online bookings, and communicate seamlessly with charter companies, ensuring a smooth sailing experience from start to finish.

📋 Description

• Own the customer experience throughout the entire post-booking journey • Coordinate complex travel arrangements around charters, including transfers, transportation, logistics, and other services • Understand client needs and proactively suggest solutions • Handle unexpected situations independently and find practical solutions • Organize additional services and thoughtful client touches • Communicate with clients by phone, email, and messengers • Coordinate with charter companies, yacht owners, suppliers, and other partners • Manage escalations and resolve issues while balancing customer satisfaction and company interests • Collaborate with Sales, Finance, and other internal teams • Identify recurring customer issues and suggest process and service-standard improvements

🎯 Requirements

• Experience in travel, hospitality, events, concierge services, tourism, logistics, or another customer-facing industry involving complex service delivery • Experience organizing multi-step customer experiences rather than simply following a standard support process • Strong ownership and proactivity • Excellent problem-solving skills and ability to make logical decisions independently • Ability to stay calm and find solutions when plans change or unexpected situations arise • Strong organizational and coordination skills with attention to detail • Excellent communication and relationship-building skills • Customer-oriented mindset and understanding of outstanding customer experience • Fluent English and Russian, written and spoken • Experience in yachting, boating, TravelTech, premium travel, or luxury hospitality is a strong plus

🏖️ Benefits

• Fully remote work in an international team • High level of autonomy and ownership • Opportunity to work with clients and partners across international markets • Opportunity to grow within the Customer Success function based on performance, initiative, and demonstrated impact