ITSM Business Process Consultant

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $168k - $240.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Client-facing work will include, but not be limited to: Researching current and emerging technologies, evaluating alternatives, making recommendations, and presenting to executive-level leadership. • Performing business outcome assessments across multiple information system architectures. • Prepares white papers and presentations for current and prospective clients on technology-based solutions. • Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and Business Technology Consulting firm. • Work directly with business stakeholders to analyze current-state ITSM processes, gather requirements, and define future-state operational processes that align with ServiceNow leading practices. • Facilitate workshops to challenge legacy processes, identify standardization opportunities, and reduce unnecessary ServiceNow customization. • Design and document standardized workflows that support ServiceNow process alignment, user adoption, organizational change management, and long-term platform value. • Collaborates with CDW Practices and business partners to create high-level designs and architectures that achieve defined client business outcomes. • Creates and documents architectures that address client business vision and coordinates assembly of client proposals and statements of work (SOW) for Advisory Services, Professional Services, and Managed services, which can be used to ensure a smooth transition from presales to delivery. • Identifies and articulates a technology solution client business value proposition, including return on investment (ROI) and time to value (TTV).

🎯 Requirements

• Bachelor’s degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 10+ years of consulting experience OR 14+ years of equivalent professional experience. • Demonstrated experience partnering with executive-level clients and influencing both technical and business decision-makers. • Proven ability to leverage deep technical expertise to develop ServiceNow service offerings, go-to-market strategies, business plans, and advisory, professional, and managed services solutions. • Demonstrated ability to drive sales outcomes by sequencing activities and deliverables that establish trust, communicate value, and optimize product and service margins. • Strong ability to articulate complex technical concepts and viewpoints to diverse technical and business audiences through written, verbal, and presentation-based communication. • Proven ability to evaluate information, assess technical and business risks, and make sound recommendations and decisions. • Demonstrated experience leading complex projects, solution development initiatives, and long-range planning efforts while managing multiple priorities in fast-paced environments. • Strong leadership, delegation, personnel management, and knowledge-transfer skills, including mentoring teams and delivering technical training to clients. • Demonstrated ability to work independently with minimal direction while maintaining exceptional attention to detail, follow-through, and accountability. • Proven technical writing, communication, and presentation skills, including formal and informal presentations to audiences of varying sizes. • Demonstrated process consulting experience, including process analysis, requirements gathering, workflow design, and ServiceNow process alignment. • Strong workshop facilitation, business consulting, and change management skills with the ability to guide stakeholders toward standardized workflows. • ITIL certification (v4 or current equivalent) a plus.

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan