Knowledge Manager – Technical Writer, Training Enablement

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $63.5k - $88.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Assist and lead the development, standardization, and implementation of knowledge management strategies, frameworks, processes, and policies • Work with business leadership to execute knowledge management strategic initiatives • Lead the design and implementation of business processes, knowledge management processes, systems, and tools • Design, implement, and support business solutions using company-approved tools and applications • Analyze business processes to identify efficiency and automation opportunities • Identify and implement best practices for knowledge sharing, collaboration, and knowledge retention • Collaborate with subject matter experts to capture and document tacit knowledge, best practices, and lessons learned • Analyze knowledge management metrics and key performance indicators • Develop and provide guidance on knowledge management practices, tools, and processes • Conduct training sessions and workshops • Lead research into emerging knowledge management trends and technologies • Collaborate with IT teams to implement and integrate knowledge management tools and platforms

🎯 Requirements

• Bachelor’s degree required and 3+ years of experience OR 7+ years of work experience required • Experience working with ServiceNow, Managed Services, or operational support teams • Strong written and verbal communication skills • Advanced English grammar and business documentation expertise • Ability to manage multiple projects and deadlines • Strong technical aptitude and attention to detail • Business analysis, process improvement, or online learning experience is a plus • Experience with ServiceNow reporting, workflows, or knowledge management is a plus • Experience with documentation or communication tools is a plus • Experience with video content or walkthrough experience is a plus • Experience with process improvement methods and change adoption activities is a plus • Experience with Power BI or similar reporting and data visualization tools is a plus • Experience in Managed Services, IT Operations, or Enterprise Service Management environments is a plus

🏖️ Benefits

• Annual bonus target subject to terms and conditions of plan • Benefits package (benefits overview provided at https://cdw.benefit-info.com/) • Remote work arrangement • Salary ranges may be subject to geographic differentials • Supportive, collaborative work environment • Growth and professional development support • AI learning and experimentation culture