Manager, Engineering – Managed Services, AIX, Unix & Linux

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $126.5k - $177.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Lead a Managed Services Engineering Team to achieve financial, operational, customer satisfaction, and coworker targets • Deliver one or more managed services and serve as product owner for those services • Align engineering teams with the overall Services strategy • Build and maintain relationships with product development, professional services, sales, customers, and strategic technology partners • Execute customer service level agreements using operational frameworks and standard operating procedures • Drive continuous service improvement through process and staff management, performance management, and key metrics • Allocate engineering resources to maintain, support, and optimize assigned technologies • Meet with customers through sales opportunities, quarterly reviews, and support issues • Track, monitor, and report customer satisfaction performance measures and survey results • Manage workload, prioritize work, assign resources, and review Service Desk queues and reports • Coordinate strategic and tactical plans for current and future development of assigned technologies • Manage time reporting and related analysis • Hire staff, build effective teams, delegate responsibilities, and provide feedback, coaching, mentoring, and development planning • Maintain the on-call schedule • Collaborate with peers to achieve company, department, and personal goals • Oversee problem, change, and work order processes • Deliver and enforce operational frameworks and standard operating procedures through quality assurance • Review processes and organizational structures to identify gaps • Manage operational costs, planning, and budgets • Champion CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption

🎯 Requirements

• Bachelor’s Degree and 5 years of relevant experience OR 9 years of related consulting or IT services delivery experience • Previous consulting leadership experience required • Process management and improvement • Experience in ITIL • Experience managing AIX, Linux and Unix environments, including enterprise operating systems, virtualization, clustering, storage integration and related tools • Understanding of AIX, Linux and Unix capacity planning, performance tuning, patching, high availability and workload automation • Ability to lead teams and gain consensus • Ability to communicate effectively and concisely, orally and in writing, using varied styles appropriate to the audience • Ability to balance multiple priorities and adapt to changing business needs while meeting deadlines • Proven ability to collaborate, build relationships, take initiative, and creatively solve problems • Ability to identify and creatively resolve client, project, and people issues • Proven negotiation skills • Knowledge of IBM, Cisco, Microsoft, HP, or Dell products and services • Experience working with vendors and business partners • Ability to lead and manage for attainment of critical results • Ability to compute, analyze, and interpret complex statistical data for reporting or forecasting • Ability to act as a trusted advisor in a strategic partnership • Able and willing to travel up to 25% or as needed to other CDW locations, meetings, or client sites • Ability to multitask, organize, and prioritize • Experience managing IBM AIX, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, Ubuntu, Solaris, and HP-UX is a plus

🏖️ Benefits

• Annual bonus target of 20% subject to terms and conditions of plan • Benefits overview provided at https://cdw.benefit-info.com/ • Salary ranges may be subject to geographic differentials • Travel opportunities up to 25% or as needed to CDW locations, meetings or client sites • Professional growth and supported development • Collaborative, equitable, transparent, and respectful hiring process • AI learning and experimentation opportunities