Operations Analyst

🔥 38 minutes ago

🇺🇸 United States – Remote

💵 $26 - $31 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Perform technical tasks related to operating and monitoring assigned technologies for managed services customers • Collaborate with customers, suppliers, and employees to prioritize and deliver services meeting business needs • Deliver services within defined SLAs, SLOs, and security/compliance requirements • Complete daily operational documentation and transfer knowledge to the next shift • Provide tier-1 support through telephone, email, and web portal • Address, resolve, document, and appropriately escalate incidents using ticketing applications • Complete assigned customer workload, including investigating issues and monitoring events • Communicate issues to customers in a timely and effective manner • Interface with customers, managed services personnel, and third-party vendors to resolve issues • Analyze incidents, problems, opportunities, reports, trends, and service improvement opportunities • Review and enhance operations business processes and documentation • Engineer tactical and strategic solutions balancing technical and business considerations • Partner with stakeholders to create and streamline support processes • Lead or enable change, service recoveries, projects, and coworkers • Communicate process and customer-environment changes and managed services initiatives to team members • Identify and communicate process improvement opportunities involving documentation, workflows, coverage models, and new tools or technology

🎯 Requirements

• Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field, and at least 6 months of Information Technology work experience; requirement may be fulfilled via completion of the CDW Academy program • Alternatively, 2 years of college coursework in a technical field and at least 6 months of Information Technology work experience; requirement may be fulfilled via completion of the CDW Academy program • Willingness to work other shifts, including weekends, holidays, and overtime • Accountability and results orientation • Attention to detail • Collaboration skills • Adaptability and flexibility when dealing with people and unexpected situations • Ability to multitask and work under minimal supervision • Proficient verbal and written communication skills • Excellent customer service skills • Ability to establish positive working relationships and work as a team player • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook • Experience with monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar • Experience with help desk applications such as ServiceNow, Service Desk Express, Remedy, Heat, or similar • Experience in a managed services environment is a plus

🏖️ Benefits

• Benefits package (details provided at https://cdw.benefit-info.com/) • Salary ranges may be subject to geographic differentials • AI-fluent organization with opportunities to engage with evolving technology and tools • Equitable, transparent, and respectful hiring process • Collaborative environment where growth is supported and contributions are valued