Senior Consulting Engineer – Government Cloud Managed Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $96k - $150.2k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments. • Monitor, maintain, and optimize cloud environments for availability, performance, security, compliance, and SLA adherence. • Perform incident, problem, change, and request management activities according to ITIL, security, compliance, and operational processes. • Resolve incidents, service requests, alerts, and operational issues across compute, storage, networking, identity, security, automation, monitoring, backup, and platform services. • Participate in a 24x7 on-call rotation supporting critical Government customer environments. • Perform advanced troubleshooting, root cause analysis, remediation, and preventative reliability improvements. • Apply Government compliance requirements and security frameworks including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, DISA STIGs, and CIS Benchmarks. • Manage cloud configurations, access controls, security controls, monitoring, logging, automation, and operational documentation. • Implement approved changes, upgrades, patches, migrations, and configuration updates. • Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures. • Perform capacity management, performance analysis, health assessments, and proactive remediation. • Provide technical guidance on cloud architecture, operational maturity, security posture, automation, and service delivery. • Communicate with customers, account teams, project managers, and internal stakeholders about incidents, changes, risks, technical issues, and service performance. • Participate in customer service reviews, technical discussions, and operational meetings. • Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams. • Support pre-sales activities with technical expertise and solution recommendations. • Research and recommend cloud technologies, automation capabilities, security solutions, and operational improvements. • Mentor team members and share technical knowledge, operational best practices, and cloud engineering expertise.

🎯 Requirements

• Bachelor’s degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience including 5 years of relevant infrastructure or cloud engineering experience. • Experience with infrastructure or cloud solutions including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms. • Advanced-level technical certifications in at least two of Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). • Experience designing, implementing, and supporting Microsoft Azure Government/Azure GCC High, AWS GovCloud (US), and/or GCP solutions. • Ability and drive to pursue further technical education through relevant certification and training plans. • Experience applying Government and industry compliance frameworks including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, CIS Benchmarks, or comparable standards. • Ability to perform advanced root cause analysis. • Strong organizational, analytical, and problem-solving skills. • Strong communication and documentation skills. • Ability to prioritize work, handle multiple tasks, work independently, and work effectively in a team. • Ability to provide guidance, mentorship, and peer support. • Ability to meet rigid and urgent assignment schedules. • Ability to travel as needed. • Demonstrated ability to develop customer relationships, secure future business, and achieve high customer satisfaction. • Experience in large-scale enterprise, hybrid cloud, multi-cloud, or hosted data center environments is a plus. • 3 years of Managed Services experience is a plus. • Cloud, automation, security, ITIL, networking, infrastructure, or platform certifications are a plus.

🏖️ Benefits

• Quarterly bonus target of 10% subject to terms and conditions of plan • Benefits package (details provided at https://cdw.benefit-info.com/) • Remote work arrangement • Professional development through certification and training plans • Opportunity to engage with evolving AI technology and tools • Collaborative environment where growth is supported