Senior Sales Operations Supervisor – Healthcare Enterprise

🔥 18 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $76k - $106.4k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Provide operational management and drive profitable revenue growth for regional sales districts while creating a frictionless customer experience • Navigate complex operational processes, drive efficiency, and strategize with sales leaders to build partner and customer relationships • Serve as liaison and escalation path for Backoffice departments • Ensure consistent execution of Standard Operating Procedures and customer experiences • Develop trusted partnerships with sales managers and account managers • Resolve order issues including drop ship emergencies, backorder management, and bid escalation • Strategize with sales managers to build partner and customer relationships that generate business opportunities • Organize sales enablement activities with strategic OEM partners to drive growth and profitability • Assess negative gross margin, freight/price adjustments, and RMAs to balance profitability and customer satisfaction • Gather and analyze data to solve complex problems and provide actionable Sales Analytics insights • Resolve escalated customer service issues • Oversee Drop Ship in House and Pre-Order requests and delivery requirements • Review month-end open order and backorder reports and determine actions to close deals • Identify and correct performance gaps or missed SLAs • Facilitate resolution of account manager commission miscalculations • Support strategic sales initiatives and company goals • Assist with segment go-to-market strategy execution and planning • Provide subject matter guidance, training, and just-in-time coaching to account managers • Determine account manager skill gaps and collaborate with sales management on development plans • Understand CDW Service platforms including Agiloft, Changepoint, and Synapse

🎯 Requirements

• Bachelor’s degree OR Associate’s degree and 2 years of sales process experience OR 5 years CDW experience required • Minimum 2 years of CDW experience in Sales Operations role • Ability to compute, analyze, and interpret numerical data for reporting purposes • Excellent oral and written communication skills using a variety of styles and techniques appropriate to the audience • Demonstrated analytical skills, with the ability to understand data findings, draw conclusions, and develop actionable recommendations • Ability to develop trusted relationships at all organizational levels, internally and externally • Ability to balance multiple priorities and adapt to changing business needs while meeting deadlines • Proven ability to proactively collaborate, build relationships, take initiative, and creatively problem solve • Understanding/appreciation of maintaining confidentiality • Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings, and client sites • Sales experience • Sales process management experience • Expert knowledge of AS400 and SPS order processing • Deep knowledge of backbone departments, responsibilities, and processes • “Exceeded Expectations” PMP (Performance Management Program) evaluation

🏖️ Benefits

• Annual bonus target of $6,000 subject to terms and conditions of plan • Benefits package (see CDW benefits overview) • Remote work arrangement • Opportunity for growth and professional development • Travel opportunities to CDW locations, meetings, and client sites