Senior Advisor, Product Line Management, Maintenance – Managed Services

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $176.5k - $281.9k / year

⏰ Full Time

🟠 Senior

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities • Create integrated offers and commercial approaches connecting technical support, spares, field support, resident expertise, managed operations and automation • Own services portfolio strategy, roadmap, lifecycle and commercial performance • Build detailed P&Ls for complex service opportunities, including scope, resources, costs, pricing, risk, revenue recognition and margin • Monitor portfolio-level P&L and financial KPIs; analyze trends and variances • Connect opportunity-level financial decisions to portfolio revenue, margin, mix, investment priorities and profitability • Translate customer, regional, delivery, product and market signals into portfolio requirements and investment recommendations • Lead or govern New Service Introduction activities from business case through post-launch review • Partner with Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership • Support complex opportunities and RFx responses with positioning, scope, commercial rationale and delivery alignment • Develop portfolio KPIs and recommend corrective actions and growth priorities using data, competitive intelligence and customer feedback • Develop and govern commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve • Lead decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models • Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes • Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans • Mentor P3 and P4 PLMs and review major quotes, business cases and portfolio changes

🎯 Requirements

• Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience • Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience • Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models • Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms • Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology • Demonstrated ability to build P&Ls for complex recurring-service opportunities and interpret the full Maintenance and Managed Services P&L, including relevant business drivers, trends and risks • Demonstrated leadership of major cross-functional initiatives and high-stakes customer decisions • Excellent executive communication, negotiation, facilitation and analytical skills • Experience with multi-vendor support, NOC/AIOps, predictive assurance or automation-enabled support • Experience with support tiering, service-level constructs, entitlement, renewals and installed-base analytics • Experience with partner ecosystems and global delivery models

🏖️ Benefits

• Development opportunities • Flexible work arrangements • Medical, dental, and vision plans • 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence • Discretionary incentive bonus eligibility for non-sales employees • Sales commission eligibility for sales employees

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